[ref. m53584801] Senior Health Care Support Worker (SHCSW)
Job overview
The post holder is a member of the MIU Team, working under the direction of the Nurse Practitioners (NP), to maintain a safe and high standard of care. The Health Care Assistant (HCA) may be directed to fulfil certain clinical tasks by the NP under direct supervision.Once the HCA is trained and assessed that they can demonstrate competency, they may then perform that task without direct supervision.
Location: Kingsbridge Minor Injuries Unit - South Hams with expectation to rotate to UTC Cumberland, Dartmoor UTC, and Tavistock MIU as required. Working hours are 8am - 18:00pm- 5hrs at Kingsbridge MIU to cover the unit service of 7 days / week including Public Holidays. Rotational shifts to other units may include, early, mid, late shifts 7 days a week including Public Holidays.
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Assist the Nurse Practitioner in fulfilling their role in the physical and psychological care of patients and assist patients/relatives and carers as required. Report to the senior nurse, any problems that may arise. Comply with the quality indicator requirements for type 3 A&E/ UTC/MIU departments in England.After training and competency assessment, the HCA's clinical tasks include: Triage/'first contact'*, performing and monitoring patient clinical observations, 12 lead ECGs, simple wound care management, including wound closure and dressings, urinalysis, blood glucose testing, applying POP and other splints, health promotion, ensuring patient documentation is completed to the MIU agreed standard.
*Triage or 'first contact' is only performed by HCA within the MIUs. Other duties/responsibilities include: Administrative tasks assisting the patient when 'booking in' in the absence of reception staff, monitoring, maintaining, receipting stock levels, ordering from approved lists as necessary, informing the manager of any discrepancies.
Show awareness of budgetary restraints: maximise use of resources, time, and equipment, avoiding unnecessary waste. Ensure defects are reported, appropriately monitored, ensuring timely repairs are undertaken, report issues to estate services and clinical engineering.
Report other incidents to senior nurse/line managers as they arise and completing Datix when necessary.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.
Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Detailed job description and main responsibilities
To assist the Nurse Practitioner in fulfilling his/her role in the physical and psychological care of patients and be aware of the need to assist relatives and carers. To report as soon as possible, to the senior nurse, any problems that may arise.
Comply with the quality indicator requirements for type 3 A&E/UTC/MIU departments in England.
Complete and monitor patient clinical observations: ensuring own documentation is completed to the MIU agreed standard.
Clinical tasks will include assisting patients, their relatives and carers, performing obs, recording ECGs, aspects of wound care management, urinalysis, blood glucose testing, applying POP and splints, health promotion
Monitoring stock levels- both clinical and other stores utilised within the clinical area
Maximising use of resources, time, and equipment. Ensuring defects are reported and monitoring repairs are carried out.
Maintaining safety of patients, relatives. carers and staff. Reporting incidences, safeguarding issues and completing Datix when required
In the absence of the Receptionist undertake administrative tasks
Individual MIU key tasks as negotiated by the Manager.
To be aware of and abide by UHP & Health Authority approved policies, i.e. child protection, infection control, standards and quality initiatives.
The post holder is required to take reasonable care for his/her own health & safety and that of other persons who may be affected by his/her acts or omissions.
Please see Full Job Description attached
Person specification
Qualifications
Essential criteria- One of the following o Level 3 (SCQF – 6): - City and Guilds 3 o NVQ 3 o BTEC National Diploma o Demonstrable experience equivalent to the above qualifications
- Level 2 Functional skills in English and Math’s, or equivalent
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
- Equivalent demonstrable experience
Aptitude and Abilities
Essential criteria- Effective and appropriate communication skills both written and verbal
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
- Committed to providing high quality patient care
- Assertive but also able to defuse potentially violent situations
- Able to liaise with other healthcare professionals
Knowledge & Experience
Essential criteria- Demonstrable experience of providing care in a healthcare or social setting
- Be able to work as a member of a team
- Demonstrable experience of time management and prioritising work
- Proven understanding and committed to a caring approach to patients & relatives
- Proven understanding of Adult and Child protection issues
- Proven understanding of Domestic Abuse
- Demonstrable experience in MIU/A&E
- Proven skills in basic Triage / First Contact
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.
If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.
We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.
It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.
Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests.This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.
For Doctors Roles:
Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.
In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.
We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.
Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.
Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.
In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.