Receptionist - FTC

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services

‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’

Armed Forces Community welcome to apply.

PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.

Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.

Candidate Information Pack - final version - digital (canva.com)

Job overview

Fixed Term 12 months to cover Maternity Leave

Band 2 Receptionist

Working hours – pattern – 37.5hrs (8.30am – 4.30pm) with 30 mins lunch - Monday to Friday

Our Head Office is based in Coventry at Wayside House.

The reception post is for 12 months maternity cover and will work as part of the executive office administration team.

You will be the face of our service for all visitors to Wayside House.

You will be required to open and close the reception area. You will also deal with telephone call enquiries and face to face enquiries sensitively, confidently and in a professional manner.

Main duties of the job

Who we’re Seeking: We’re looking for applicants ideally with previous reception/admin experience to join our current team in providing an efficient and comprehensive receptionist support to the reception area at Wayside House.

You will have great communication skills and should be a keen team player with a friendly, positive and sensitive approach to work in our ever changing, fast paced environment.

As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service.

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.

Working for our organisation

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Detailed job description and main responsibilities

The Job Role: Providing effective reception support, dealing with internal and external visitors. To respond to all calls via the switchboard and ensuring speedy transfer to appropriate area.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems.

Please see the job description and person specification for further detail.

Person specification

Qualifications

• Good general education (English and Maths)
• NVQ Level 2/ECDL or equivalent experience

Experience

• Experience of working as a receptionist
• Dealing with customers/patients on the telephone and face to face
• data input
• Microsoft Office experience

Knowledge

• Keyboard skills
• organisational skils
• communication skills
• communicate with people at all levels
• attention to detail
• understand confidentiality

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.

The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. Guidance and criteria on the filtering criminal cautions and convictions can be found on the Disclosure and Barring Service website.

For more information on how our Trusts handles your data please view the 'Privacy Notice - Staff - V1.0 May 2018.pdf' at https://www.covwarkpt.nhs.uk/privacy