Beeston (Nottinghamshire) - Customer Service Representative

• Job Type: Full-time
• Location: Beeston (Free Parking)
• Salary: £26/£28 K

This role requires someone who can thrive in a fast-paced environment and is committed to delivering exceptional customer service.

Day to Day of the Role:

• Respond to customer enquiries, pricing requests, order/delivery information, and basic technical requests via telephone and email.
• Support internal sales staff and our trade stockist network with product training and advice.
• Process returns, refunds, and warranty claims efficiently while managing associated costs.
• Manage multiple team mailboxes and ensure accurate entry of quotations and sales orders for spare parts sales.
• Investigate and resolve invoice queries and work with delivery partners to resolve delivery issues.
• Maintain a high level of product knowledge and stay updated with the company’s offerings.

Required Skills & Qualifications:

• Proven experience in an office-based customer service role.
• Excellent communication skills, both written and verbal.
• A friendly, confident approach and a keenness to learn and develop product knowledge daily.
• Familiarity with Microsoft Business Central is beneficial, but not essential as training will be provided.
• Excellent telephone manner and accurate keyboard skills.
• Flexibility and enthusiasm with the ability to work under pressure and use own initiative.
• PC literate and numerate, proficient in Microsoft applications, including Excel, Word, and Teams.
• A creative and adaptable problem-solver.

Benefits:

• Competitive salary and opportunities for professional development.
• Comprehensive training on our product range.
• A supportive and dynamic work environment.
• Opportunities for career progression within the company.

Don’t Delay APPLY TODAY for the Customer Service Representative position.