Helpdesk Operations Manager
We're looking for a Helpdesk Operations Manager to join our client, a busy FM provider. The successful candidate will lead the service delivery team in a fast-paced, customer-focused environment.
This is your chance to bring your expertise in Facilities Management to a role where you'll make a real difference every day.
Your Role in Our Team
As Helpdesk Operations Manager, you'll be at the heart of the FM service delivery, ensuring the smooth resolution of client issues and the seamless operation of the helpdesk. Key responsibilities include:
- Operational Oversight: Collaborate with the Operations team to provide first-class support for Technical, Building Management, and Facilities Services.
- Direct Line Management: First point of contact for team escalation issues.
- Issue Resolution: Manage escalated and high-priority jobs from start to finish, ensuring customer satisfaction at every stage.
- Team Enablement: Use your expertise with Microsoft tools to enhance team efficiency and performance.
- Stakeholder Engagement: Build and maintain strong relationships with clients, suppliers, and partners.
- Escalation Management: Proactively address delays, ensuring service standards are upheld.
What You'll Bring
We're looking for someone who can see opportunities where others see obstacles. The ideal candidate will have:
- Leadership experience in a busy FM helpdesk, and FM office support environment.
- Familiarity with CAFM systems, ticketing platforms, or similar software.
- A proactive approach with strong organisational and multitasking skills.
- Exceptional communication and problem-solving abilities.
- A sharp eye for detail and the ability to thrive under pressure.
- Proficiency in Microsoft Office, Teams, and related platforms.
- Competitive salary (up to £32,500- open to discussing).
- Performance-based annual bonus.
- Holidays.
- Pension.
- A supportive environment that values innovation and initiative.
- Opportunities for growth, development, and career progression.
- Monday to Friday, 9 am to 5:30 pm.
- Occasional out-of-hours support is required on a rotating basis (1/6 weeks).
Ready to Make Your Mark?
If you're ready to take on a role that's as rewarding as it is challenging, we'd love to hear from you! Contact Maxine Allison for a confidential chat today!