[ref. d42966420] NHS - Medical Secretary
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
Medical Secretary, Job Share to work 18.75 hours to include Thursday and Friday, based at The Railings, Rugby.
An exciting opportunity has arisen for a Medical Secretary based at The Railings, Rugby providing support to Medical Consultants and their clinical teams.
This post is a job share and the successful candidate will need to be able to work 18.75 hours, ideally covering Thursday and Friday full days along with 3.75 hours on an agreed 3rd day.
Main duties of the job
You will play an important role providing efficient, comprehensive and complex medical secretary service to Consultants, junior medical staff and their teams, acting as a first point of contact for service users, staff and stakeholders, exercising judgement and resolving problems.You will work within an integrated and skill mixed admin team and will be expected to show initiative and have the ability to delegate tasks appropriately to the Team Secretaries and Admin Support colleagues in order to effectively and efficiently support clinical service delivery.
Previous Medical Secretarial experience is essential and experience of line managing a small team is desirable.
Working for our organisation
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Detailed job description and main responsibilities
You must demonstrate a mature attitude and be able to show initiative with the ability to build effective working relationships, be approachable and accessible, with a flexible work ethic. We are looking for confident individuals, with excellent communication and organisational skills who have a positive approach to change and supportive of service improvements.You will help support the standardisation of admin services to improve the efficiency and effectiveness of the admin support received by clinical services
This is an excellent opportunity for a self-motivated and enthusiastic individual who wishes to provide complex admin support to Medical Consultants and their clinical teams.
Person specification
Qualifications
Essential criteria- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Customer Service Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
- QCF Team Leading Level 2 / First Line Management Level 3 or equivalent qualification/ experience/ willing to work towards completion of this
Knowledge and Skills
Essential criteria- Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other’s workload and use own initiative
- Ability to work autonomously
- Excellent organisation skills and ability to multitask
- Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to audio-type
- Ability to establish and maintain relevant recording and information systems
- Ability to problem solve and deal professionally with complaints
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential criteria- Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Experience of working in a busy office / customer care environment
- Experience of working in Healthcare
- Experience of working in a supervisory role and delegating work
- Medical secretarial experience
Personal Attributes
Essential criteria- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.
The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. Guidance and criteria on the filtering criminal cautions and convictions can be found on the Disclosure and Barring Service website.
For more information on how our Trusts handles your data please view the 'Privacy Notice - Staff - V1.0 May 2018.pdf' at https://www.covwarkpt.nhs.uk/privacy