Customer Care Agent (3 MONTH TEMP ROLE)

About Seraphine

Seraphine is a global leader in maternity and nursing wear. With over two decades of experience. What we do at Seraphine is more than just fashion and clothes. We help women feel confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy and during pregnancy, whilst providing them with product innovations that make motherhood a breeze.

We're more than just a clothing brand. We're a community that understands the unique needs and challenges of expectant and new mothers. Our commitment to quality, comfort, and style has made us a trusted choice for women worldwide.

Workplace and Culture

Driven by innovation and a passion for excellence, our team thrives on achieving market-leading results. We value resourcefulness, dependability, and diverse perspectives, fostering a culture of go-getters who push boundaries every day. At Seraphine, we do what we love and invite exceptional individuals from all backgrounds to join us on this exciting journey.

Purpose:

To provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience with Seraphine’s products and services, contributing to overall customer satisfaction and loyalty.

Accountabilities:

• Provide optimum levels of service to Seraphine customers using the following streams of communication - emails and live chat.
• Aim to resolve queries on first contact, while focusing on minimising future contacts and simplifying processes for the benefit of customer experience.
• Collaborate across teams to consistently get the right solution for the customer in line with our SLA.
• Accurately capture the reasons for contact.

Salary: 25k - 27k

• Previous Customer Service experience using emails and live chat.
• Self-proficient with the ability to handle multiple varied tasks.
• Ability to build rapport with customers and colleagues across the business.
• Proficiency using a computer and the ability to quickly learn a new software.
• Excellent people skills and emotional intelligence.
• Organised with excellent time management skills.

• Annual leave entitlement – 25 days paid holiday + any bank/public holidays.
• Birthday Leave – Paid day off for birthday.
• Staff discount – 50% off on full-price & 20% on sale items.
• Life Assurance.
• Income Protection.
• Auto-enrolment Pension Scheme – 5% Employee and 3% Employer contribution.
• Employee discount benefits via Enjoy Benefits Hub: Gadget Insurance, Cancer Screening, Pet Insurance.