Cambridge STARS, Front of House Services, Brand Ambassador

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.

• Shift Pattern - Monday to Friday
• 45 hrs per week
• 08:00 - 17:00 / 09:00 - 18:00
• Pay Rate - £16.72 per hour

STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential Skills

Essential criteria:

• Operational delivery experience
• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Experience in customer service/customer facing role
• Flexible, professional attitude
• Reliable and customer focused with a commitment to exemplary service
• Adept at working under pressure
• Outstanding communication skills both written and oral
• Proactive, discreet and motivated
• Extremely well presented
• Ability to work alone and as part of a team
• Self-aware and motivated
• IT Literate with a good knowledge of Microsoft packages including outlook and office