Front of House Concierge - Days

Role overview

contract working a 4 days on 4 days off shift pattern for 12 hour shifts.

• A basic annual salary of up to £27,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you

deserve to celebrate special moments with your loved ones. Family always comes first at ub

• To be available to residents at all times and deliver exceptional service as the face of the development.
• To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
• To pro-actively deal with any maintenance and problems identified.
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all

• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have

• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with

• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection,

• Building Patrols, CCTV Monitoring & Safety Checks.
• Handling general enquiries such as queries, complaints and maintenance requests.
• Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.

• Previous / current experience within a Front Desk or Concierge role
• High level of customer service
• Excellent communication and listening skills.
• Ability to work independently and on own initiative, yet follow instruction and procedure as required.
• Attention to detail.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases

or booking systems.

additional support you may need during the recruitment process.

you!