Customer Service Support Administrator
Customer Service Support Administrator
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
About Us
At STERIS Healthcare we are a leading provider of infection prevention and other critical products and services. Our diverse and talented teams arededicatedto helping our customers deliver the highest quality of care.
About You
Are you a highly organised and customer-focused individual who thrives in a fast-paced environment? Do you enjoy problem-solving and providing exceptional support? If so, we encourage you to apply! This is a fantastic opportunity to join a new and growing team in Leicester that offers a great opportunity to make a real impact.You will play a key part in building the future of the team and ensuring smooth operations for our engineering team and customers.
Working PatternFull-time, 37.5 hrs per week on Monday-Friday at 8:00-16:30 or 8:30-17:00.
What is involved?
As our Customer Service Support Administrator, you'll be the heart of our engineering team's operations within your designated territory. This means you'll have real ownership, managing a critical part of our service delivery and directly impacting customer satisfaction and team efficiency. Imagine yourself:
- Managing all scheduling and logistical needs for the engineers in your area, optimising their routes and resources to make sure everything runs smoothly and efficiently.
- Being the go-to person for our customers when it comes to service and maintenance. You'll be proactively anticipating their needs, sorting out any problems quickly, and making sure they have a great experience. This involves handling calls, emails, and sometimes even meeting customers face-to-face.
- Working closely with engineers, operations, and other teams to ensure seamless service. You'll be building strong relationships and making sure everyone's on the same page.
- You'll have the opportunity to make a real difference by proactively addressing issues, escalating complex problems effectively, and constantly seeking ways to improve our customer service and team efficiency.
- Handling the essential admin: processing orders, invoices, and other paperwork accurately and efficiently. You'll also be keeping our customer records and databases up-to-date and easy to access.
- Keeping an eye on how we're doing by tracking key performance indicators and customer satisfaction. You'll be contributing to the team's overall success.
- Always looking for ways to make things better, whether it's streamlining processes or improving how the team works.
- Your transition into STERIS will be seamless with our comprehensive training and onboarding program. This includes a dedicated one-week onboarding process, provision of a laptop and all necessary IT equipment, departmental onboarding, and approximately two weeks of tailored training using our new training matrix. We'll also take care of setting up your work diary.
- Competitive salary and annual bonus.
- 25 days of annual leave.
- The chance to make a real difference in a vital healthcare setting.
- Great new team to work with.
- Opportunity to affect and build the future of the team.
- Team outings.
- Customer service conferences.
What You'll Bring
We're seeking a highly organized and customer-focused individual with a strong administrative background and a proven ability to thrive in a fast-paced environment. Experience within a service/maintenance, logistics, or manufacturing/operations setting is highly valued. The ideal candidate will possess the following qualifications:
Essential:- Proven experience in a customer service or administrative role, demonstrating excellent communication and interpersonal skills (written and verbal).
- Strong organisational skills and attention to detail, with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A positive and proactive attitude, with the ability to work independently and as part of a team.
- Experience in the service/maintenance industry, particularly in a scheduling or field service role.
- Experience in operations, manufacturing, or logistics operations.
- Familiarity with engineering software or similar technical platforms.
- Experience processing orders and invoices.
For more information about us, please visit our STERIS Healthcare website: https://healthcare.steris.com/en-gb/gb
STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law.The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.