[ref. f61451501] Security Reception Worker
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
The Reception Security team provide the first point of contact for all staff, patients, carers and professional and other visitors, solid communication skills with a commitment to providing a helpful effective service are a must for this post.This team is an essential part of the processes that maintain safety at the unit.
The role demands a calm manner and an organised approach to work, you will often be expected to work unsupervised, the work is varied and can be busy and challenging.
During a response incident you may be required to witness and accurately document incidents in line with Trust Policy.
Main duties of the job
Responsibility for providing security on the UnitCCTV operating, monitoring and making recordings where necessary.
Monitoring the Guardian alarm system and liaising with Estates regarding any issues.
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Undertaking various clerical duties such as, photocopying, faxing, filing and dealing incoming and outgoing post.
Undertake reception duties within the department.
To work as part of a team, relate and interact effectively with colleagues.
Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives.
Responsible for the safe use of all equipment ensuring a healthy, safe and secure working environment and reporting any risks, incidents or complaints following Trust policies and procedures.To listen and talk to patients and their carers’ and develop boundaried relationships.
To act as a positive role model to the service users and staff
To demonstrate de-escalation skills in managing aggression exhibited by service users, subject to achieving agreed training and competency in Prevention and Management of Violence and Aggression techniques.To have an interest in self-development and be active in enhancing own personal knowledge.
Working for our organisation
Service/Ward/Department Summary:
An exciting opportunity has arisen for an enthusiastic and well-motivated candidate to get involved with a dynamic and evolving service Prospect Place is a Low Secure Unit for male patients with complex needs. The unit has 45 beds, spread over 3 wards on the Birch Hill Hospital site in Rochdale.We are currently looking to appoint to Security Reception Worker. We are looking for individuals with a genuine interest in working with a complex and challenging patient group.
We cater for patients with a severe enduring mental illness with co-morbid substance use, personality disorder and challenging behaviour. Many of our referrals are taken from medium secure, low secure, prison, PICU and acute environments. The unit benefits from a variety of practitioners and roles including occupational therapy, social work, dual diagnosis, medical staff, and psychology in addition to the nursing teams.
In the most recent CQC inspection Prospect Place, was rated as Good for being Safe, Effective, Caring, Responsive, and Well-Led.
Prospect Place is a member of the Quality Network for Forensic Mental Health Services. This is a peer review process with other Low and Medium secure units across the country.
Detailed job description and main responsibilities- Key management
- Money Handling
- Prospect Place support
- Data input as required
- To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
- To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
- To be aware of and work towards the Trusts strategic goals.
Person specification
education/qualifications
Essential criteria- GCSE Maths or equivalent.
- GCSE English or equivalent
- Further training and experience equivalent to Level 3
- Excellent written and verbal communication skills
- ICT competent
- PMVA training or willingness and ability to complete prior to start date.
- Willingness to undertake and complete all essential training in accordance with compliance matrix for this role.
- IT qualification for example ECDL
- Care delivery qualifications.
- Customer care qualifications
Experience
Essential criteria- Working in an environment where security and customer care are important factors.
- Experience of how to build up trust and rapport with people
- Experience of being able to plan and prioritise own work under the direction and support of senior staff members
- Data input, use of databases / Excel.
- Communication with the general public as a service provider
- Experience of working with people who may have communication difficulties
- Previous experience of working in a care setting
- CCTV knowledge/experience
Knowledge
Essential criteria- Knowledge of customer care issues
- Knowledge of security issues.
- Awareness of Mental Health and Mental Illness, its effects on the individual, family, and friends. Working knowledge of the Mental Health Act with willingness to learn
- Awareness of the effects of illicit drug use.
- Some awareness of early prevention of violence and aggression using least restrictive interventions and practices with willingness to undertake & complete PMVA training and engage in techniques as required
- Knowledge of the work of care delivery services
- Knowledge of Equality and Diversity issues.
skills and abilities
Essential criteria- Ability to work as an effective team player.
- Able to demonstrate an understanding of Mental Health problems and a positive attitude to people who experience them.
- Ability to make effective judgements in a complex environment
- Effective Communication Skills
- Training in or a willingness to take part in training to physically manage violence and aggression.
- Ability to utilise communication skills to deescalate people who are angry or distressed.
- Ability to keep confidential information, and awareness of Data Protection and GDPR.
- Ability to remain calm in challenging situations
- Good organisational skills.
Hints and tips for completing your application can be found here.
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
What happens after your application has been received?
You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.
What happens if I am offered the position after interview?
The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.
What pre-employment checks will I need to complete?
By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are:
- Identity verification
- Right to work check
- Disclosure and barring service (DBS)/Criminal record check (dependent on role)
- Professional registration and/or qualification check
- Occupational health assessment
- Employment history and reference validation
All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will used to validate employment history and references as part of pre-employment checks.
If you are offer a position with is and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offer is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.
What happens when pre-employment checks are complete?
Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.
Other important information- We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
- If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
- If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
- Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
- We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.
We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.