Deputy Director of Operations & Performance - Medicine

Choose Well - Choose WWL

Job overview

The post holder will work closely with the Divisional Medical Director and the Director of Performance to ensure optimum performance, service integration and contribute to the development of Trust services within the organisation and the local health economy.

As this is a Secondment please ensure you have approval from your manager before applying.

• To be responsible for effective service delivery and development across a clinical division.
• To deliver excellent levels of customer service to all patients/visitors/customers and staff at the Trust.
• Provide strategic direction for the Divisional Management team and the Managers within the Division.
• To support and develop the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes.
• Reporting to the Director of Operations & Performance, the Deputy Director of Operations & Performance will provide management and leadership for all staff within the Division and have prime responsibility for the delivery of an efficient and effective service.
• Professionally accountable to the Director of Operations & Performance, the Deputy Director of Operations & Performance will provide assurance for the effective and efficient delivery of services within the division.
• Working for our organisation

We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

• Communicates at the highest level, with Executive Directors and Non-Executive Directors within Trust and across other external organisations and agencies, with respect to highly sensitive and highly contentious information; to include long term strategy, resources and finance, redeployment of staff, service-related information, changes in models of service delivery, governance.
• Develops excellent relationships with clinicians to ensure that professional staff have an opportunity to influence the management, planning of and development of service within the division.
• Negotiates, influences, persuades and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders.
• Receives highly complex and highly sensitive information with respect to the Division, Trust and partner organisations.
• Presents information both formally and informally to Executive Directors, the Trust Board and Senior Managers in partner organisations and staff groups.
• Develops and implements processes that support good communications within the Division.
• Ensures effective communications and engagement with other Divisions within the Trust, promoting the interests of the Division using negotiating and influencing skills to ensure that all services are considered in the planning and development processes of other clinical groups.

• Manages the Divisional Budget.
• Leads on business planning for the Division, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan and that any conflict with respect to content and delivery is reconciled.
• Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs highly complex and detailed option appraisals in order to inform decision-making process, to include redesign of services, capital projects.
• Ensures organisational procedures are deployed across the Division for control of activities and expenditure against budget and delivery of services within available resources.
• Develops schemes and action plans to deliver annual cash-releasing efficiency savings according to target.
• Uses and analyses financial information to ensure robust systems for financial monitoring, budgetary performance and appropriate allocation of funding for each service.
• Signatory, as appropriate, within financial limits.
• Identifies and makes recommendations for capital investment programmes, effective procurement, leads on the development of effective business arguments and presents to the Board or other appropriate internal or external forum.
• Takes responsibility for managing Divisional Charitable Funds.
• Takes responsibility for agreeing the annual divisional budget setting process taking account of Cost Improvement Programmes and the delivery of a balanced budget through effective management of income and expenditure.

Responsibility for Human Resources

• Provides line management to the Directorate Management Team.
• To develop integrated workforce plans (medical and non-medical) which are in line with the Service & Site Strategy, and Service and Financial Frameworks and which address recruitment, retention and supply agendas.
• To ensure that all areas are safe and appropriately staffed, liaising with senior colleagues for professional leadership support, as appropriate.
• To ensure that organisation change/working practice changes are consulted upon and implemented appropriately, in conjunction with the divisions Senior HR Business Partner and are consistent with the organisations Job Security and Change Policy.
• To ensure that there is full compliance with appraisal, compulsory training and all other HR key performance indicators and that these are incorporated within directorates’ operational and strategic objectives.
• To ensure the Division continues to work within the requirements of the European Working Time Directive and New Deal for Junior Doctors, in conjunction with the Human Resources Directorate.
• In conjunction with the DMD, Clinical Directors and Directorate Managers, agrees job plans and appraisals with consultant staff and ensures effective arrangements are established to engage doctors and other clinical professionals in the management and planning of all services.
• To ensure all staff in the Directorate have an up to date and relevant Personal Development Review and Personal Development Plan which reflects the core training and development requirement of the post, such as compulsory training, and in addition to incorporate Continual Professional Development requirements.
• Have responsibility for the management of all HR policies including disciplinary, capability and grievance.
• Ensures systems are in place within the Division to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies.
• Ensures that the services adopt flexible working practices that meet the Working Time Directive and achieve a fair balance between the preferences of individual members of staff, the needs of the service, and the preferences of the whole staff group.

Person specification

Qualifications

• Educated to degree level in a management or clinical professional subject
• Educated to a Masters level or relevant equivalent experience
• Appropriate professional management qualification
• Evidence of recent professional and personal career development

• NHS Management qualification

Experience

• Substantial senior operational management experience
• Detailed understanding and experience of the operation of an acute hospital services
• Proven ability to manage change, service activity and development within a large and complex organisation
• Ability to interpret national and local policy drivers that are relevant to the Division
• Experience of planning and implementing long- term strategy
• Experience of managing a large budget
• Experience of successful project management
• Detailed knowledge of Clinical Governance and risk managment
• Well-developed written and verbal communication skills together with influencing and negotiating skills for interacting with individuals across the organisation and conurbation
• Well-developed analytical and problem solving skills with the ability to make decisions by determining key points from complex data and multiple information strands
• Proven ability to achieve targets and objectives within a demanding and pressured environment against challenging deadlines
• Ability to empower, coach and support staff

• Evidence of scientific publications, presentation of papers at conferences, seminars etc.

Skills

• Excellent leadership and management skills
• Excellent communications skills - written and verbal
• Ability to develop and deliver complex presentations to various audiences (large and small)
• Highly developed influencing and negotiating skills
• Conscientious and proven team worker with the ability to engage and influence people at all levels
• Ability to work independently as well as a member of a team as a self-manager with high levels of motivation and a flexible approach to work
• Able to analyse and interpret complex data
• Excellent written and verbal communication skills, with experience in disseminating information via written reports and presentations to a wide range of audiences in terms of both size and composition
• Experienced project management skills
• Excellent organisational skills and the ability to prioritise workloads within timescales and meet deadlines
• Evidence of effective budget management skills
• Ability to impart highly complex and sensitive information where there may be significant barriers
• Ability to formulate long term strategic plans which may involve uncertainty and impact across the organisation

• Highly numerate skills through experience of analysing and interpreting health, healthcare or demographic data

Knowledge

• Knowledge of current health policy, NHS targets and standards
• Good IT skills with evidence of the ability to access and use and interpret complex health related data
• Proficient skills in the use of MS Office – Excel, Access, Word & PowerPoint
• Knowledge of data security and confidentiality issues
• High level knowledge of HR, Finance and change management

Additional

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy,using correct sentence structures and vocabulary, and without hesitation

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.