Operations Co-ordinator - Supply Chain
About Seraphine
Seraphine is a global leader in maternity and nursing wear. With over two decades of experience. What we do at Seraphine is more than just fashion and clothes. We help women feel confident in their changing bodies and enable them to continue to express the choice and style they had prior to pregnancy and during pregnancy, whilst providing them with product innovations that make motherhood a breeze.
We're more than just a clothing brand. We're a community that understands the unique needs and challenges of expectant and new mothers. Our commitment to quality, comfort, and style has made us a trusted choice for women worldwide.
Workplace and Culture
Driven by innovation and a passion for excellence, our team thrives on achieving market-leading results. We value resourcefulness, dependability, and diverse perspectives, fostering a culture of go-getters who push boundaries every day. At Seraphine, we do what we love and invite exceptional individuals from all backgrounds to join us on this exciting journey.
Purpose:
Responsible for coordinating daily activities, optimising processes, and supporting various departments to ensure that operations run seamlessly. A central point of contact between teams, streamlining communication, managing resources, and addressing any operational challenges that arise.
Accountabilities:
- Manage and lead day to day contacts with our 3PL warehouse in US.
- Manage warehouse SLAs and KPIs for all operational tasks; Outbound, Inbound and Returns.
- Carrier Management across all carriers we use in US.
- Own and streamline process of stock GRN and reporting through the warehouse once stock arrives and is handed over by Inbound team.
- Achieve consistent stock accuracy and efficient stock management by maintaining data integrity across systems and proactively addressing discrepancies.
- Foster strong relationships with internal teams and third-party providers, ensuring smooth communication, efficient workload management, and successful resolution of operational challenges, supporting overall business objectives.
- Own & Execute Store seasonal exit plans.
3 days in the central London office / 2 days from home
Salary - 35k
Requirements- Proven experience in stock control and warehouse management.
- Proficiency in warehouse management systems (WMS) and inventory control software, with the ability to troubleshoot and maintain data integrity.
- Strong analytical skills with experience in reporting and optimising warehouse processes based on key performance metrics.
- Ability to thrive in a fast-paced, collaborative environment.
- Excellent communication and relationship-building skills.
- Strong attention to detail and organisational skills.
- Annual leave entitlement – 25 days paid holiday + any bank/public holidays.
- Birthday Leave – Paid day off for birthday.
- Early finish Friday – Early finish on Fridays at 3pm.
- Core Hours – Core hours are from 10:00am – 4:30pm.
- Staff discount – 50% off on full-price & 20% on sale items.
- Life Assurance.
- Income Protection.
- Auto-enrolment Pension Scheme – 5% Employee and 3% Employer contribution.
- Employee discount benefits via Enjoy Benefits Hub: Gadget Insurance, Cancer Screening, Pet Insurance.
Upon successful completion of the probationary period:
- Salary Exchange Benefits: Enjoy Technology/Mobile Phones, Will Writing, Holiday Exchange Buy/Sell, Workplace Nursery (saves both Tax and NI), Gym Benefit, Cycle 2 Work.
- Health Cash Plan: Medicash – Dental Treatment, Eye Tests/Glasses, Physio etc.
On the completion of 1 years’ service:
- Electric Car Scheme.
- Enhanced Maternity/Paternity Leave.