Service Desk Analyst Jobs in West Midlands
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Search results - Service Desk Analyst Jobs in West Midlands
Solihull
Office Location/Working Policy: Remote
🕔 Working Hours: 08:45 - 17:30
🕵🏻 What to wear: Smart casual
The Role:
As Service Desk Analyst you will be part of the Service Operations team, playing a key role in the delivery of high-quality technical...
cv-library.co.uk -
Birmingham
Service Desk Analyst
Location: Birmingham (Hybrid - 3 days in the office)
Hours: Full-time, Monday to Friday (37.5 hours per week)
Are you passionate about IT support and providing excellent customer service? We’re looking for a proactive...
reed.co.uk -
Birmingham
and service requests for devices like iPhones, iPads, PCs, and laptops.
The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational...
cv-library.co.uk -
Birmingham
support: Respond to escalated support requests from ITSM Service Desk analysts and end users. Troubleshoot and resolve technical hardware, software and infrastructure related issues within agreed SLAs. Escalate critical problems to the appropriate IT teams...
icims.com -
West Bromwich
against the customer account in our Service Desk System
Progress to resolution or escalation all outstanding service requests
Perform required analysis and research to successfully resolve service requests
Keep the customer informed at all times about...
cv-library.co.uk -
Hello Student Management Limited-Birmingham
Job Title: IT Service Desk Analyst (1st/2nd Line)
Location: Birmingham (Hybrid, minimum 3 days per week)
Reports to: IT Infrastructure Manager
Travel Required: Between 2-5 days per month to our London Office (Travel costs will be reimbursed)
We...
jobsxl.co.uk -
Birmingham
Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration.
Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system...
cv-library.co.uk -
Bluetown-Birmingham
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• Coordinating our internal customer-support-ticket system (Jira Service Desk), ensuring clients get a timely response to issues and requests raised.
• Answering the telephone.
• Attending meetings and taking notes.
• Testing web...
free-work.com -
Birmingham
and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration.
• Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements...
reed.co.uk -
Birmingham
system (Jira Service Desk), ensuring clients get a timely response to issues and requests raised.
Answering the telephone.
Attending meetings and taking notes.
Testing web and mobile app projects as if you are the end-user, checking that the app meets...
cv-library.co.uk -
NHS Jobs-Birmingham
will be Making Effective Decisions Working Together Managing a Quality Service Delivering at Pace Interviews will be held week commencing 28th April and/or 5th May 2025. Please note, these dates are subject to change. Once this job has closed, the job advert...
dwp.gov.uk -
Dudley (West Midlands)
IT Support Analyst
£30,000 Per Annum
37. 5 hours per week
Dudley Hybrid working: 2 days per week in office.
Responsible for day-to-day management of the Jira Service Desk ticketing system for the IT Support function within the business...
adecco.com -
Birmingham
Role Introduction:
We are looking for a customer obsessed Support Operations Team Lead to drive this culture in our teams and to ensure our customers receive excellent service through the management of a service desk and client site based...
icims.com -
SMT GB-Brownhills
all regional machines report correctly.
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues.
• Oversee and support parts and service quotes to increase incremental work on contract machines.
• Identify...
workable.com -
Gleeson Recruitment Group-Birmingham
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• Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration.
• Vendor Management: Manage third-party suppliers...
free-work.com -
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