Service Desk Manager Jobs in Hertfordshire
IT ServiceDeskManager
Salary & Benefits: £65k to £75k, Bonus, Private Health, Life Assurance, 25 Days Holiday
We have partnered with a global biotech company in Stevenage that has created a pioneering cancer therapy. Due to the success...
The Role
As the CAE ServiceDesk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base.
As a ServiceDesk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s...
Ready to level up your IT support career? Join our team as a Second Line ServiceDesk Analyst and become a key member of our tech problem-solving team!
What you'll do:
- Crack complex cases: Put your diagnostic skills to work, going beyond...
The Role
As the CAE ServiceDesk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base.
As a ServiceDesk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s...
The Role
As the CAE ServiceDesk Analyst, you will play an integral role within the team supporting CAE’s internal and external customer base.
As a ServiceDesk Analyst within CAE, your primary focus will be to provide 1st line support to CAE’s...
users to enhance their technical skills and understanding.
Required Skills and Qualifications:
- Proven experience as a Support Desk Engineer or similar role.
- Previous experience working for a Managed Service Provider (MSP) is required.
- Strong...
- To take ownership and management of the incident and service request life-cycle...
ServiceDesk Specialist - English (Full Time)
Workplace: United Kingdom
This is a ServiceDesk Specialist role (24*7 environment) which involves end user support on ServiceDesk escalated tickets. It also includes handling user access management...
will have the ability to utilise your management skills to help lead the servicedesk and develop your team's skills and capabilities. You will also have the opportunity to take ownership of the development of a new ITSM implementation and help shape...
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team
- - Service support governance, Reporting and client interfacing...
- Undertaking small to medium-sized IT projects as instructed by the ServiceDeskManager.
- Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
- Offering assistance...
of AV equipment and system
design/operation, including the latest products and technology.- Demonstrate excellent servicedesk ethos, organisation, record keeping and
professional discipline. Need exceptional ability to identify the root cause...
- Achieving designated KPIs
- Escalating IT issues to the appropriate senior personnel when necessary.
- Undertaking small to medium-sized IT projects as instructed by the ServiceDeskManager.
- Maintaining up-to-date...
tools.
The Role
Looking for a Customer Success Manager with a strong technical background! You will be responsible for crafting and implementing a thorough client engagement plan, focusing on service excellence, and nurturing strong relationships...
You’ll...