Customer Services Account Manager
Royston | Permanent | £30,000/year | www.cv-library.co.uk |
Kameo Recruitment is delighted to have partnered with a well-established manufacturing company based in Royston to recruit a Customer Services Account Manager (no sales). This is an exciting opportunity to join the Account Management team supporting the team and customers by providing high-performance, sustainable services.
This company offers excellent career progression opportunities throughout the business, working in open-plan spacious offices with lots of natural light, outside picnic area and state of the art equipment.
Duties & Responsibilities of the Customer Services Account Manager (no sales):
• Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
• Be responsible for producing additional documentation, such as pricing matrixes.
• Support the client and overseeing the entire order process, duly updating clients throughout their order cycle.
• Use your expert knowledge advise customers how to resolve any issues, a determination to problem-solve is key!
• Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
• Confidently cross-reference prices for orders against price matrixes to ensure consistency.
• Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
Requirements for the Customer Services Account Manager (no sales):
• Solid experience in a Customer Service / Sales Administration or Account Management
• Experience of processing customer orders
• Professional and confident with the ability to communicate and guide customers through the entire sales order process.
• Capable to manage multiple projects and successfully prioritise your workload.
• A technical background would be advantageous.
• An eagerness to solve problems and look at challenges with a positive outlook.
• Ensure paperwork is completed accurately and display the confidence to discuss any mistakes comfortably and accurately on customer orders.
• An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
Salary: £30,000p.a.
Hours of Work: Monday to Friday 9am – 5pm with 30 minutes lunch break. 100% office based.
Company Benefits: 21 days holiday raising to 25 after 3 years, companywide bonus scheme & referral programme, employee benefits portal with a strong focus on physical and mental health and wellbeing, onsite parking, and free refreshments.
If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy
This company offers excellent career progression opportunities throughout the business, working in open-plan spacious offices with lots of natural light, outside picnic area and state of the art equipment.
Duties & Responsibilities of the Customer Services Account Manager (no sales):
• Engage with clients and be their first line of communication, receiving their briefs and liaising with the Estimating and Technical departments to develop their orders to a high level of accuracy.
• Be responsible for producing additional documentation, such as pricing matrixes.
• Support the client and overseeing the entire order process, duly updating clients throughout their order cycle.
• Use your expert knowledge advise customers how to resolve any issues, a determination to problem-solve is key!
• Build strong relationships with new and existing clients, having an attentive understanding of their requirements, key contacts and what support they will need from you.
• Confidently cross-reference prices for orders against price matrixes to ensure consistency.
• Become more skilled and influence our Continuous Improvement Culture and bring forward ideas for improved efficiencies and innovation.
Requirements for the Customer Services Account Manager (no sales):
• Solid experience in a Customer Service / Sales Administration or Account Management
• Experience of processing customer orders
• Professional and confident with the ability to communicate and guide customers through the entire sales order process.
• Capable to manage multiple projects and successfully prioritise your workload.
• A technical background would be advantageous.
• An eagerness to solve problems and look at challenges with a positive outlook.
• Ensure paperwork is completed accurately and display the confidence to discuss any mistakes comfortably and accurately on customer orders.
• An enthusiasm to work as part of a team, but also be able to use your initiative to work independently.
Salary: £30,000p.a.
Hours of Work: Monday to Friday 9am – 5pm with 30 minutes lunch break. 100% office based.
Company Benefits: 21 days holiday raising to 25 after 3 years, companywide bonus scheme & referral programme, employee benefits portal with a strong focus on physical and mental health and wellbeing, onsite parking, and free refreshments.
If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy
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