Patient Relations Manager
To ensure that YAS is compliant with NHS Litigation Authority, Care Quality Commission, PHSO and other regulatory body standards for complaints management. To monitor themes and trends in cases reported and understand how these relate to operational and clinical performance putting this information into management reports.
Report regularly at Trust meetings including, Central Incident Review Group and Trust Learning Group To develop and maintain excellent working relationships with colleagues across YAS, (in particular those in the operations directorate, 111, EOC, PTS and A&E) to achieve serviceimprovements and recognise good practice based on learning from feedback from patients, and their families Be the nominated Information Assets Owner (IAO) for the identified information assets of the Patient Relations Team working closely with the other Trust IAOs and managing the Information Asset Administrators (IAAs) To deputise for Head of Nursing and Patient Experience at designated meetings or activities
Report regularly at Trust meetings including, Central Incident Review Group and Trust Learning Group To develop and maintain excellent working relationships with colleagues across YAS, (in particular those in the operations directorate, 111, EOC, PTS and A&E) to achieve serviceimprovements and recognise good practice based on learning from feedback from patients, and their families Be the nominated Information Assets Owner (IAO) for the identified information assets of the Patient Relations Team working closely with the other Trust IAOs and managing the Information Asset Administrators (IAAs) To deputise for Head of Nursing and Patient Experience at designated meetings or activities
Don’t miss out on new job vacancies!
Create a job alert for: Patient Care Manager, Wakefield
It's free, and you can cancel email updates at any time