AppleWatford
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
DotGOCaterham, 12 mi from Lewisham
Experience Manager to help nurture our customer community and find performance opportunities for both our clients and ourselves. The role As our Customer Experience Manager, your main objectives will be: · Track and increase customer satisfaction...
TouraxisLondon, 6 mi from Lewisham
The Opportunity:
The Customer Experience Manager will play a crucial role in ensuring our brand promise guarantee is consistently met and exceeded. This role involves overseeing all aspects of the customer experience, from the initial booking to the post-tour...
Hunter BondLondon, 6 mi from Lewisham
Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving...
AquentLondon, 6 mi from Lewisham
Job Description
Digital Experience Manager /Product Manager
Location: London
Starting: mid-June
Salary: ca £61k pa
Hours: Full-time
Duration: 12 months
Type: Temporary
Workplace: Partial on-site
Consider Relocation: No
Job Description...
EMR | Specialist in Marketing RecruitmentLondon, 6 mi from Lewisham
Job Description
A B2C financial services provider is seeking an ecommerce Customer Experience Owner to define and implement programmes that cut across multiple channels and products.
Responsibilities:
• Define and run CX programmes and projects...
Salt SearchLondon, 6 mi from Lewisham
Customer Experience Manager - Digital - £70K- 2 days in office (London) - Consumer Industry
I have partnered with a world-leading Consumer business that has a strong global reach in over 10 markets.
This is a brand-new role to the business where...
deverellsmithLondon, 6 mi from Lewisham
Purpose of the role:
• Responsible for implementing a best-in-class Customer Experience within operational teams
• Responsibility to develop insight capabilities to monitor, analyse and report on all customer feedback across all channels within...
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Specialist Support Officer
Lewisham | www.cv-library.co.uk |
The difference you will make as a Specialist Support Officer
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.
You will be working from one of our supported services providing support to our customers in a variety of ways.
Some of your responsibilities will include:
• Undertaking group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc
• Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
• Carrying out assessment to identify and prioritize needs
• Using SMART goal planning to provide needs led holistic support
About you
We are looking for someone with:
• Knowledge of specialist assessment tools, methods and case formulation.
• Knowledge of evidence-based specialist interventions appropriate for mental health and community settings.
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Knowledge about recovery model, peer support and coproduction procedures.
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
• Experience running therapeutic groups.
• Ability to react to crisis situations in a calm effective way.
• Basic level of IT skills and literacy
• Strong time management skills and ability to prioritise workload
• Ability to communicate effectively in writing including the preparation of letters reports & file notes
• Ability to contribute to effective team working
• Understanding of safeguarding procedures for children and adults
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.
You will be working from one of our supported services providing support to our customers in a variety of ways.
Some of your responsibilities will include:
• Undertaking group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc
• Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
• Carrying out assessment to identify and prioritize needs
• Using SMART goal planning to provide needs led holistic support
About you
We are looking for someone with:
• Knowledge of specialist assessment tools, methods and case formulation.
• Knowledge of evidence-based specialist interventions appropriate for mental health and community settings.
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Knowledge about recovery model, peer support and coproduction procedures.
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
• Experience running therapeutic groups.
• Ability to react to crisis situations in a calm effective way.
• Basic level of IT skills and literacy
• Strong time management skills and ability to prioritise workload
• Ability to communicate effectively in writing including the preparation of letters reports & file notes
• Ability to contribute to effective team working
• Understanding of safeguarding procedures for children and adults
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