Operations Manager
Royal Tunbridge Wells | Permanent | £30,000 - £35,000/year | www.cv-library.co.uk |
Our client offers clients a uniquely individual approach to cosmetic surgery. The state-of-the-art clinic provides the very latest surgical, cosmetic, and aesthetic treatments in a chic, comfortable, and welcoming environment. They are dedicated to providing satisfaction, the highest standards of care, and a very personal touch throughout the client journey.
Their distinction lies in their people; it's their commitment, warmth, and relentless pursuit of excellence that truly sets them apart.
As a Operations Manager your leadership, attention to detail, and commitment to excellence will be instrumental in driving the team to surpass expectations. You will oversee all operational aspects, maintain superior service standards, optimize revenue generation, and cultivate a positive work environment.
Collaboration with department heads, adherence to health and safety regulations, and championing sustainability initiatives.
Main Duties:
• Efficiently Allocating Clinical Resources: Ensuring effective allocation of clinical resources within the organisation to support surgical procedures and key performance targets for designated teams.
• Financial and Performance Reporting: Assisting with financial and performance reporting by preparing monthly reports, closely monitoring expenditures.
• Process Improvements: Identifying and executing process improvements to achieve operational efficiency.
• Purchasing Strategies and Vendor Management: Developing and executing purchasing strategies, tracking metrics, negotiating deals, and effectively managing vendors.
• Inventory Management: Determining and managing inventory needs by raising purchase requisitions and orders from suppliers. Also, forecasting inventory and identifying costs.
• Supplier Coordination: Ensuring correct specifications are ordered and delivered by suppliers. Maintaining purchase records, supplier databases, and procurement contracts.
• Diary Management and Chauffeur Service: Handling diary management and organising the company’s chauffeur service. Accounts Receivable Oversight: Overseeing accounts receivable, ensuring timely payments, and communicating with patients when payments are due.
• Customer Interaction and Payment Queries: Directly dealing with customers and addressing queries related to payments and other accounting matters.
Criteria:
• Operational and Purchasing Experience: 5+ years' experience in operational and purchasing roles.
• Effective Communication Skills: Proficient in verbal and written communication.
• Organisational Proficiency: Excellent organisational skills with keen attention to detail.
• Problem-Solving Abilities: Robust and flexible approach to problem solving that is applicable to real-world scenarios.
• Task Prioritisation and Goal Achievement: Capable of prioritising tasks and meeting deadlines.
• Professional Conduct: Acts with integrity, professionalism, and maintains confidentiality.
• Adaptability and Flexibility: Comfortable adapting quickly to changing circumstances.
• Self-Motivation and Proactivity: Self-driven and proactive, even under pressure.
• Financial Analysis Skills: Competent in evaluating and analysing financial data, recommending necessary changes.
• Microsoft Office Proficiency: Skilled in using Microsoft Excel, including Pivot Tables, VLOOKUPs, and preferably IF statements)
Benefits:
• Full training provided
• 20 days holiday plus a day off on your birthday
• Staff voucher for non surgical treatments each year and 90% off surgical treatment (after 1 years’ service)
• Pension scheme
• Team-building activities and dinners
Their distinction lies in their people; it's their commitment, warmth, and relentless pursuit of excellence that truly sets them apart.
As a Operations Manager your leadership, attention to detail, and commitment to excellence will be instrumental in driving the team to surpass expectations. You will oversee all operational aspects, maintain superior service standards, optimize revenue generation, and cultivate a positive work environment.
Collaboration with department heads, adherence to health and safety regulations, and championing sustainability initiatives.
Main Duties:
• Efficiently Allocating Clinical Resources: Ensuring effective allocation of clinical resources within the organisation to support surgical procedures and key performance targets for designated teams.
• Financial and Performance Reporting: Assisting with financial and performance reporting by preparing monthly reports, closely monitoring expenditures.
• Process Improvements: Identifying and executing process improvements to achieve operational efficiency.
• Purchasing Strategies and Vendor Management: Developing and executing purchasing strategies, tracking metrics, negotiating deals, and effectively managing vendors.
• Inventory Management: Determining and managing inventory needs by raising purchase requisitions and orders from suppliers. Also, forecasting inventory and identifying costs.
• Supplier Coordination: Ensuring correct specifications are ordered and delivered by suppliers. Maintaining purchase records, supplier databases, and procurement contracts.
• Diary Management and Chauffeur Service: Handling diary management and organising the company’s chauffeur service. Accounts Receivable Oversight: Overseeing accounts receivable, ensuring timely payments, and communicating with patients when payments are due.
• Customer Interaction and Payment Queries: Directly dealing with customers and addressing queries related to payments and other accounting matters.
Criteria:
• Operational and Purchasing Experience: 5+ years' experience in operational and purchasing roles.
• Effective Communication Skills: Proficient in verbal and written communication.
• Organisational Proficiency: Excellent organisational skills with keen attention to detail.
• Problem-Solving Abilities: Robust and flexible approach to problem solving that is applicable to real-world scenarios.
• Task Prioritisation and Goal Achievement: Capable of prioritising tasks and meeting deadlines.
• Professional Conduct: Acts with integrity, professionalism, and maintains confidentiality.
• Adaptability and Flexibility: Comfortable adapting quickly to changing circumstances.
• Self-Motivation and Proactivity: Self-driven and proactive, even under pressure.
• Financial Analysis Skills: Competent in evaluating and analysing financial data, recommending necessary changes.
• Microsoft Office Proficiency: Skilled in using Microsoft Excel, including Pivot Tables, VLOOKUPs, and preferably IF statements)
Benefits:
• Full training provided
• 20 days holiday plus a day off on your birthday
• Staff voucher for non surgical treatments each year and 90% off surgical treatment (after 1 years’ service)
• Pension scheme
• Team-building activities and dinners
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