Amazon LogisticsInverness
Become an Amazon delivery partner/entrepreneur in logistics and write your own success story!.Are you customer-oriented, have good leadership skills and interested in setting up and developing a business? .Then the Amazon Delivery Service Partner (DSP) programme could be just the thing for you....
FS1 RecruitmentMilton (Highland)
and develop a lasting relationship
• Working in line with the sales team to ensure a smooth transition from time of enquiry to time of leaving
Key Requirements
• Previous experience in events management role, preferably in a hotel environment...
Platinum Recruitment ConsultancyAviemore
Role: Conference & Events Sales Office ManagerLocation: AviemoreSalary / Rate of pay: £34,000 p.a.
Platinum Recruitment is working in partnership with a popular resort in Aviemore and we have a fantastic opportunity for a Conference & Events Sales...
Halo Resourcing LtdMilton (Highland)
Do you have experience in account management and new business development? We're looking for a Sales Executive to join our client, a leading provider of comprehensive education support services. This role includes a basic salary of up to £30,000...
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Charity Link CareersMilton (Highland)
of regular monthly direct debit donations or lottery sign ups.
Private Site fundraising takes place at a vast array of shows, events, superstores and smaller stores, town centres, shopping centres and even train stations. These venues are pre-booked for you...
Charity Link CareersMilton (Highland)
of regular monthly direct debit donations or lottery sign ups.
Private Site fundraising takes place at a vast array of shows, events, superstores and smaller stores, town centres, shopping centres and even train stations. These venues are pre-booked for you...
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Visitor Services Supervisor – Welcome & Engagement - Glenfinnan
HIJOBS | Fort William | findajob.dwp.gov.uk |
As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets.
You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.
You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Visitor experience
• Offer a positive first impression and excellent customer service to our visitors, tour groups and local community, and, ensure all members of the Welcome team do the same.
• Organise the opening of Glenfinnan Monument, enabling visitors to safely climb to the top of the tower.
• Improve the ways we share Glenfinnan’s stories through our exhibits, daily programming and events.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Provide content for social media, website and other publications to encourage people to visit, especially during quieter periods, and ensure our visitors are well-prepared with accurate pre-visit information.
Staff leadership
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective recruitment, induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare effective team rotas and holiday allocation to meet business needs.
• As a member of our duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the visitor centre.
Performance indicators and targets
• Share responsibility for monitoring weekly, monthly and annual sales performance and achieving targets for membership recruitment and admissions income.
• Evaluate reviews and ratings from visitor surveys and visitor feedback to improve visitor enjoyment.
• As a member of our duty management team, supervise daily till operations and perform end-of-day cashing up and income reconciliation.
• Work within budget for staffing, equipment and other expenditure needs.
• Ensure we remain compliant with our health and safety procedures and record-keeping.
• Seek to improve staff satisfaction as detailed through staff surveys.
Tools / equipment / systems
• Laptop, Microsoft 365 and online management systems for finance, people management, training
• Car park machines and people counters.
• EPOS tills and chip and pin machines.
You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.
You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Visitor experience
• Offer a positive first impression and excellent customer service to our visitors, tour groups and local community, and, ensure all members of the Welcome team do the same.
• Organise the opening of Glenfinnan Monument, enabling visitors to safely climb to the top of the tower.
• Improve the ways we share Glenfinnan’s stories through our exhibits, daily programming and events.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Provide content for social media, website and other publications to encourage people to visit, especially during quieter periods, and ensure our visitors are well-prepared with accurate pre-visit information.
Staff leadership
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective recruitment, induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare effective team rotas and holiday allocation to meet business needs.
• As a member of our duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the visitor centre.
Performance indicators and targets
• Share responsibility for monitoring weekly, monthly and annual sales performance and achieving targets for membership recruitment and admissions income.
• Evaluate reviews and ratings from visitor surveys and visitor feedback to improve visitor enjoyment.
• As a member of our duty management team, supervise daily till operations and perform end-of-day cashing up and income reconciliation.
• Work within budget for staffing, equipment and other expenditure needs.
• Ensure we remain compliant with our health and safety procedures and record-keeping.
• Seek to improve staff satisfaction as detailed through staff surveys.
Tools / equipment / systems
• Laptop, Microsoft 365 and online management systems for finance, people management, training
• Car park machines and people counters.
• EPOS tills and chip and pin machines.
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