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Hotel General Manager

Sandwich | Permanent | www.cv-library.co.uk |
Hotel General Manager
Location – Sandwich, Kent
Salary - Competitive
Benefits – Pension, company bonus, company shares, incentives
Permanent
Do you have Proven experience as a General Manager in the restaurant and/or hotel industry?
We are seeking a dynamic and experienced Hotel General Manager to lead our team and oversee the overall operations of our hotel, with a specific emphasis on elevating our food and beverage service. The ideal candidate will have a proven track record in restaurant and hotel management, a strong background in hospitality, and a passion for delivering exceptional guest experiences.

Responsibilities
 •  Provide effective leadership to all hotel departments, fostering a positive and collaborative work environment
 •  Recruit, train, and mentor staff to ensure a high level of performance and guest satisfaction
 •  Oversee day-to-day hotel operations, ensuring seamless coordination between departments
 •  Implement and maintain policies and procedures to enhance efficiency and guest service
 •  Ensure a consistently high standard of guest service, addressing and resolving any issues promptly
 •  Implement strategies to enhance overall guest satisfaction and loyalty
 •  Develop and manage budgets, monitoring financial performance against established targets
 •  Implement cost control measures while maintaining service quality and guest satisfaction
 •  Collaborate with the sales and marketing teams to develop and implement strategies to maximize revenue and occupancy
 •  Participate in promotional activities to enhance the hotel's visibility and reputation
 •  Monitor and maintain quality standards, conducting regular inspections and audits
 •  Implement improvements based on guest feedback and industry best practices
 •  Establish and maintain positive relationships with local businesses, community leaders, and other stakeholders
 •  Represent the hotel at community events and industry functions
Skills and Experience
 •  Proven experience as a General Manager in the restaurant and/or hotel industry
 •  Strong leadership and interpersonal skills
 •  In-depth knowledge of hotel operations, industry trends, and best practices
 •  Excellent financial management skills
 •  Exceptional customer service orientation
 •  Effective problem-solving abilities
 •  Bachelor's degree in Hospitality Management or a related field
 •  Minimum of 3 years of progressive experience in hotel management
To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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