Flagship Showroom Manager
London | Permanent | £38,000 - £40,000/year | www.cv-library.co.uk |
Are you ready to advance your retail career? Are you passionate for delivering excellent customer service and thrive on meaningful interactions with customers? Do you possess the natural ability to lead and inspire teams, ensuring that together, you achieve remarkable success in meeting targets?
If you answered "Yes" to these questions, then the opportunity to become Banham's Flagship Showroom Manager is here. At Banham, we don't just sell luxury products – we create outstanding experiences for our customers. As a leader in the market, we are committed to give 100 percent in everything we do, and we're looking for someone who shares that commitment to join our team.
As our Flagship Showroom Manager, you'll be at the forefront of our brand, representing the luxury and sophistication we're so proud of. You'll have the chance to showcase your exceptional leadership skills, guiding and empowering your team to deliver exceptional service and exceed customer expectations.
Join us to create unforgettable experiences, lead with luxury, and grow your career in a market-leading company. Your journey to excellence begins here at Banham.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham.
Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Along your excellent customer service skills and pervious experience in sales, you will showcase:
Proven experience in retail management, preferable in a showroom or similar environment
Strong leadership skills with the ability to inspire and motivate a team
Passion for luxury brands and a keen interest in fashion, design, and lifestyle trends
Excellent interpersonal and communication skills, with the ability to engage and connect with diverse clientele, as well as the team
Proficiency in inventory and stock management, as well as sales analysis
Customer focused mindset with a passion for delivering exceptional service
Professionalism, integrity, and attention to detail, with a commitment to upholding the brand's reputation for excellence
Adaptability and resilience in navigating change, with a positive attitude and willingness to embrace new challenges.
Main Duties and Responsibilities:
Lead and motivate showroom team to achieve sales goals and provide excellent customer service by delivering the ‘Banham experience’
Deliver change culture within team in line with business KPIs
Develop and implement strategies to drive sales and increase foot traffic to the showroom
Develop budgeting forecasts for the year and report regularly to senior management
Analyse sales data and trends to identify opportunities for improvement and make informed business decisions
Collaborate with wider teams across the business to achieve showroom sales targets, actively contributing to the overall success of the business
Build strong relationships with clients, understanding their needs and preferences to offer tailored product recommendations and styling advice
Lead your team to create a welcoming and luxurious atmosphere in the showroom, ensuring every customer feels valued and appreciated
Handle customer enquiries, concerns and complaints in a professional and timely manner with root cause analysis to help improve efficiencies
Embrace the ongoing transformational changes within the organization, demonstrating flexibility and resilience in adapting to new processes, procedures, and initiatives.
Proactively create a space for the team to come up with ideas and feedback to support the brand's evolution, offering insights from the frontline to inform decision-making and drive improvement
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being.
This benefit also extends to your family (available from the first day of employment)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Subsidised Private Medical Cover after 12 months of service
Auto-enrolment into our pension scheme
Annual season ticket loan & Banham interest-free loan
Cycle to work & Tech scheme
Training and development opportunities (including day releases for studies)
Company equipment tailored to your role (laptop, mobile, additional screens, company van)
Up to 50% off Banham products
Quarterly Social Events including Summer Party and an Annual Christmas Event
Employee recognition rewards and moments of magic prizes
Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March. Since 2011 over £16 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job
If you answered "Yes" to these questions, then the opportunity to become Banham's Flagship Showroom Manager is here. At Banham, we don't just sell luxury products – we create outstanding experiences for our customers. As a leader in the market, we are committed to give 100 percent in everything we do, and we're looking for someone who shares that commitment to join our team.
As our Flagship Showroom Manager, you'll be at the forefront of our brand, representing the luxury and sophistication we're so proud of. You'll have the chance to showcase your exceptional leadership skills, guiding and empowering your team to deliver exceptional service and exceed customer expectations.
Join us to create unforgettable experiences, lead with luxury, and grow your career in a market-leading company. Your journey to excellence begins here at Banham.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham.
Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Along your excellent customer service skills and pervious experience in sales, you will showcase:
Proven experience in retail management, preferable in a showroom or similar environment
Strong leadership skills with the ability to inspire and motivate a team
Passion for luxury brands and a keen interest in fashion, design, and lifestyle trends
Excellent interpersonal and communication skills, with the ability to engage and connect with diverse clientele, as well as the team
Proficiency in inventory and stock management, as well as sales analysis
Customer focused mindset with a passion for delivering exceptional service
Professionalism, integrity, and attention to detail, with a commitment to upholding the brand's reputation for excellence
Adaptability and resilience in navigating change, with a positive attitude and willingness to embrace new challenges.
Main Duties and Responsibilities:
Lead and motivate showroom team to achieve sales goals and provide excellent customer service by delivering the ‘Banham experience’
Deliver change culture within team in line with business KPIs
Develop and implement strategies to drive sales and increase foot traffic to the showroom
Develop budgeting forecasts for the year and report regularly to senior management
Analyse sales data and trends to identify opportunities for improvement and make informed business decisions
Collaborate with wider teams across the business to achieve showroom sales targets, actively contributing to the overall success of the business
Build strong relationships with clients, understanding their needs and preferences to offer tailored product recommendations and styling advice
Lead your team to create a welcoming and luxurious atmosphere in the showroom, ensuring every customer feels valued and appreciated
Handle customer enquiries, concerns and complaints in a professional and timely manner with root cause analysis to help improve efficiencies
Embrace the ongoing transformational changes within the organization, demonstrating flexibility and resilience in adapting to new processes, procedures, and initiatives.
Proactively create a space for the team to come up with ideas and feedback to support the brand's evolution, offering insights from the frontline to inform decision-making and drive improvement
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being.
This benefit also extends to your family (available from the first day of employment)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Subsidised Private Medical Cover after 12 months of service
Auto-enrolment into our pension scheme
Annual season ticket loan & Banham interest-free loan
Cycle to work & Tech scheme
Training and development opportunities (including day releases for studies)
Company equipment tailored to your role (laptop, mobile, additional screens, company van)
Up to 50% off Banham products
Quarterly Social Events including Summer Party and an Annual Christmas Event
Employee recognition rewards and moments of magic prizes
Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March. Since 2011 over £16 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job
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