Customer Services Coordinator
Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.
Customer Services key duties include: -
• Make daily outbound calls to ensure co-ordination with customers and installers during installations.
• Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers to ensure work is completed on time
• Work towards and achieve targets, Key Performance Indicators (KPI’s) for your region
• Log service calls and issues accurately in CRM system
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Accurately update systems and reports
• Monitor and track status of all installs
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations in the cluster region
• Undertake the collection of monies from customers related to installations in the cluster region
• Support to ensure any outstanding works are completed within a reasonable time-period
• Check and submit invoice paperwork to ensure on-time payments are made
• Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently
The successful Customer Service Coordinator will have the following skills and experience: -
• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
• Customer Service experience
• Able to work under pressure and meet deadlines & targets
• Experience of Microsoft packages and Outlook
• Experience of dealing with customer complaints
In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking.
Customer Services key duties include: -
• Make daily outbound calls to ensure co-ordination with customers and installers during installations.
• Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers to ensure work is completed on time
• Work towards and achieve targets, Key Performance Indicators (KPI’s) for your region
• Log service calls and issues accurately in CRM system
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Accurately update systems and reports
• Monitor and track status of all installs
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations in the cluster region
• Undertake the collection of monies from customers related to installations in the cluster region
• Support to ensure any outstanding works are completed within a reasonable time-period
• Check and submit invoice paperwork to ensure on-time payments are made
• Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently
The successful Customer Service Coordinator will have the following skills and experience: -
• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
• Customer Service experience
• Able to work under pressure and meet deadlines & targets
• Experience of Microsoft packages and Outlook
• Experience of dealing with customer complaints
In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking.
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