Dover Precision ComponentsEllesmere Port
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Warrington
Technical Business Analyst - £55k
Avanti Recruitment are currently partnering with a Software Company based in Warrington that creates enterprise products dealing with millions of Data Subjects and large organisations. They are now looking...
Manchester, 14 mi from Warrington
Job Title: Senior Pricing Analyst
Locations: Haywards Heath or Manchester (Hybrid)
Role Overview
Markerstudy Group are looking for a Senior Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance...
Vermelo RPOManchester, 14 mi from Warrington
Job Title: Senior Pricing Analyst Locations : Haywards Heath or Manchester (Hybrid) Role Overview Our client is looking for a Senior Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance lines...
Hays Accountancy and FinanceManchester
As their new Senior Financial Analyst, you will support the faculty to deliver projects based around financial planning and analysis whilst working to tight time-driven deadlines. ...
EvriBury
Join Our Team of Self-Employed Couriers! - **£2000 Welcome Payment!**.Are you looking for a flexible job with great earning potential? Look no further!.We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the b...
Vermelo RPOManchester, 14 mi from Warrington
Job Title: Senior Pricing Analyst
Locations: Haywards Heath or Manchester (Hybrid)
Role Overview
Markerstudy Group are looking for a Senior Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance...
Lawes Consulting GroupManchester, 14 mi from Warrington
Job Title: Insurance Technician
Salary: £40,000 - £50,000 per annum
Location: London
Key responsibilities:
• Prepare new / renewal Binding Authorities, endorsements and all the relevant documents
• Broking presentations for new and renewal...
Get new jobs by email!
Get email updates for the latest Insurance Analyst jobs in Warrington
It's free, and you can cancel email updates at any time
Customer Solutions Centre Operations Lead
Warrington | www.cv-library.co.uk |
Overview
Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at our award-winning Customer Contact Centre?
Responsibilities
The Role:
This role offers an exciting and rewarding opportunity to be part of a leadership team who will work towards achieving the Solus company goal, 'Getting Our Customers Back To Normal'. You will achieve this by leading a team of customer service agents to identify and allocate repairs to the most appropriate repair centre utilising key data to make informed decisions to achieve the best outcome for our customers.
You will as the Solus Customer Solutions Operation Lead;
Coach, mentor, and support to ensure sustainable change in the way we operate and our thinking.
Demonstrate the ability to complete root cause analysis to identify trends, blockages/issues and suggest solutions.
Demonstrate role model behaviour whilst proactively challenging thinking.
Use data to challenge assumptions and suggest change.
Act as a first level point of escalation for stakeholders, suppliers, customers, and your team.
Ensure that everyone within the team is responsible for workload performance.
Monitor new claims instruction via email inboxes and our management system to ensure they are actioned within agreed Aviva SLAs.
General people leadership and development of our customer focused team.
Qualifications
Desirable qualifications and experience:
A strong customer focused background
Proven leadership skills
Coaching skills
Financial acumen
Knowledge of insurance principles desirable
Communication skills and confidence when dealing with people, often in difficult circumstances for any customer escalations.
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
Our excellent benefits and rewards packages
Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
Competitive employer matched pension contributions
Discounts on Aviva products and services
Savings and benefits schemes
Discounts and schemes for electric vehicle purchase for all employees
Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
Links with Thatcham to get the best products and training here in the UK
We have a variety of locations, hours and working patterns to suit our customers, business, and you.
We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at our award-winning Customer Contact Centre?
Responsibilities
The Role:
This role offers an exciting and rewarding opportunity to be part of a leadership team who will work towards achieving the Solus company goal, 'Getting Our Customers Back To Normal'. You will achieve this by leading a team of customer service agents to identify and allocate repairs to the most appropriate repair centre utilising key data to make informed decisions to achieve the best outcome for our customers.
You will as the Solus Customer Solutions Operation Lead;
Coach, mentor, and support to ensure sustainable change in the way we operate and our thinking.
Demonstrate the ability to complete root cause analysis to identify trends, blockages/issues and suggest solutions.
Demonstrate role model behaviour whilst proactively challenging thinking.
Use data to challenge assumptions and suggest change.
Act as a first level point of escalation for stakeholders, suppliers, customers, and your team.
Ensure that everyone within the team is responsible for workload performance.
Monitor new claims instruction via email inboxes and our management system to ensure they are actioned within agreed Aviva SLAs.
General people leadership and development of our customer focused team.
Qualifications
Desirable qualifications and experience:
A strong customer focused background
Proven leadership skills
Coaching skills
Financial acumen
Knowledge of insurance principles desirable
Communication skills and confidence when dealing with people, often in difficult circumstances for any customer escalations.
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
Our excellent benefits and rewards packages
Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
Competitive employer matched pension contributions
Discounts on Aviva products and services
Savings and benefits schemes
Discounts and schemes for electric vehicle purchase for all employees
Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
Links with Thatcham to get the best products and training here in the UK
We have a variety of locations, hours and working patterns to suit our customers, business, and you.
We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
Best jobs you don't want to miss: