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Customer Experience Consultant

apartmentDignity PlcplaceSutton Coldfield, 3 mi from Aldridge
Experience Consultant! Dignity Funerals is dedicated to providing compassionate care and support to families during some of their most challenging moments. As a Customer Experience Consultant, you will be at the forefront of delivering exceptional service...
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Customer Experience Executive Location: Birmingham City Centre Salary: £25,000 BCR/OO/11106 Bell Cornwall Recruitment are pleased to be hiring for a Customer Experience Executive. Our client is a forward thinking, reputable utilities company...
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Customer Experience Manager

apartmentMICHELIN Connected FleetplaceBirmingham, 4 mi from Aldridge
We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our...
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Customer Experience Manager

apartmentMICHELIN Connected FleetplaceBirmingham, 4 mi from Aldridge
and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. CX...
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Customer Experience Executive

apartmentBell Cornwall RecruitmentplaceBirmingham, 4 mi from Aldridge
Customer Experience Executive Location: Birmingham City Centre Salary: £25,000 BCR/OO/11106 Bell Cornwall Recruitment are pleased to be hiring for a Customer Experience Executive. Our client is a forward thinking, reputable utilities company...
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Customer Experience Specialist

apartmentOffice AngelsplaceBirmingham, 4 mi from Aldridge
Do you have a genuine passion for providing excellent customer service? Are you a people-person who would love to work for successful business celebrating their 50th year? If so, read on…. Job Title: Customer Experience Specialist Salary...
apartmentMICHELIN Connected FleetplaceBirmingham, 4 mi from Aldridge
building teams with a variety of backgrounds, skills, views and opinions. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. The Customer Experience Management...
apartmentMICHELIN Connected FleetplaceBirmingham, 4 mi from Aldridge
building teams with a variety of backgrounds, skills, views and opinions. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. The Customer Experience Management...
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Hire Controller

Aldridge | www.cv-library.co.uk |
Hire Controller - Hire Administrator - Branch Administrator

Join an experienced team with, a leading plant hire business in Walsall. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.

**Position Overview:**

We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.

**Key Responsibilities:**
 •  Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing.
 •  Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment.
 •  Maintain accurate records of all hires, including contracts, invoices, and equipment status.
 •  Liaise with drivers and operators to schedule deliveries and collections in a timely manner.
 •  Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally.
 •  Monitor equipment availability and coordinate with the procurement team to replenish stock as needed.
 •  Assist in maintaining a safe and organized yard, conducting regular checks on equipment condition and compliance.

**Qualifications and Skills:**
 •  Previous experience in a similar role within the plant hire or construction industry is essential.
 •  Strong communication skills, both verbal and written, with the ability to build rapport with customers and colleagues.
 •  Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
 •  Proficiency in computer systems and software, including MS Office and hire management systems.
 •  Knowledge of plant machinery and equipment would be advantageous.
 •  A proactive and customer-focused approach, with a commitment to delivering high levels of service.

**Benefits:**
 •  Competitive salary based on experience with bonus
 •  Opportunities for career development and advancement within a growing company.
 •  Training and support provided to enhance skills and knowledge.
 •  Pension scheme and other benefits package.

If you are looking for a challenging and rewarding role in the plant hire industry and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role