EEAccrington
If so, you have transferrable skills to succeed in asales advisor role with EE. We’ll give you training on the rest soyou’re ready to talk confidently about all our products andservices. The role involves talking to customers over thephone about how we can enhance their digital lives and discuss the...
Burnley
actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience...
Specialised Covers LtdShipley, 20 mi from Burnley
customer satisfaction. This includes handling customer inquiries, resolving issues, and delivering a positive customer experience. Qualifications Customer Service Representatives with experience in providing excellent customer service Strong customer...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
ABPM Recruitment LimitedEngland
Accounts and Audit Manager | Leading Accountancy Practice | Nottinghamshire | £35,000 to £45,000. Join a leading Accountancy Practice in Nottinghamshire as their new Accounts and Audit Senior; this role offers the successful candidate the chance to further their finance career in the Accountancy Pr...
Ralph RecruitmentBurnley
customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review......
Ralph RecruitmentBurnley
and ensuring the customer is kept informed
3. To accurately create orders
4. To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will i......
Recruitment North WestOldham, 19 mi from Burnley
and effectively, maintaining a high level of customer satisfaction.
• Collaborate with other departments such as sales, Admin and finance to address customer needs and concerns.
• Maintain customer records and ensure data accuracy in their CRM system.
• Assist...
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Customer Relations Advisor / Customer Care Coordinator
Rochdale | Permanent | £23,000 - £28,000/year | www.cv-library.co.uk |
Customer Relations Advisor / Customer Care Coordinator
Are you passionate about delivering exceptional customer experiences in the housing sector?
Do you thrive in a collaborative environment where your efforts make a real difference?
If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.
The Employer;
My client are the North West regional division of a 5-Star PLC Housebuilder who work across the UK through various regional offices, delivering at the affordable end of the housing market, often targeting first time buyers and second-steppers with an affordable yet quality and high-spec build.
The role;
As a Customer Care/Relations Advisor, you will will play a pivotal role in ensuring the delivery of a 5-Star customer experience.
This role will see you working with the customer, around reported defects and snags in their new build homes and by liaising with the Customer Care Manager, on-site build teams, Customer Care Technicians and externally based sub-contractors ensure these issues are rectified in a speedy fashion yet with quality and customer satisfaction the ultimate priority.
You will;
Efficiently manage all regional complaints, ensuring timely resolution and compliance with industry and internal group quality codes.
Champion the customer journey, supporting the continuous drive to deliver 5-Star customer service.
Handle inbound customer emails, calls and manage voicemail messages.
Respond to all enquiries within SLAs and manage the Customer Care email inbox effectively.The ideal candidate will:
Have excellent customer relationship management skills, both online and face-to-face.
Have strong communication skills, written and verbal, with a focus on customer service.
Be proficient in Microsoft packages (Word, Excel, PowerPoint, Outlook).
Have previous experience in a customer service role in the housing sector.
Be able to work collaboratively in a team environment.
Preferably have previous understanding and appreciation of build methods, NHQC, and customer service practices.Package Highlights:
Competitive salary of between £23,000 and £28,000 (DOE).
Holidays; enjoy 26 days per annum, plus bank holidays.
Discretionary Bonus Scheme: Recognizing contributions with bonuses.
Holiday Buy Back Scheme: Flexibility to manage time off.
Company Pension Scheme: Secure your future with a pension plan.
Private Medical Insurance Scheme: Comprehensive healthcare coverage.For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone.
INDC
Are you passionate about delivering exceptional customer experiences in the housing sector?
Do you thrive in a collaborative environment where your efforts make a real difference?
If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale.
The Employer;
My client are the North West regional division of a 5-Star PLC Housebuilder who work across the UK through various regional offices, delivering at the affordable end of the housing market, often targeting first time buyers and second-steppers with an affordable yet quality and high-spec build.
The role;
As a Customer Care/Relations Advisor, you will will play a pivotal role in ensuring the delivery of a 5-Star customer experience.
This role will see you working with the customer, around reported defects and snags in their new build homes and by liaising with the Customer Care Manager, on-site build teams, Customer Care Technicians and externally based sub-contractors ensure these issues are rectified in a speedy fashion yet with quality and customer satisfaction the ultimate priority.
You will;
Efficiently manage all regional complaints, ensuring timely resolution and compliance with industry and internal group quality codes.
Champion the customer journey, supporting the continuous drive to deliver 5-Star customer service.
Handle inbound customer emails, calls and manage voicemail messages.
Respond to all enquiries within SLAs and manage the Customer Care email inbox effectively.The ideal candidate will:
Have excellent customer relationship management skills, both online and face-to-face.
Have strong communication skills, written and verbal, with a focus on customer service.
Be proficient in Microsoft packages (Word, Excel, PowerPoint, Outlook).
Have previous experience in a customer service role in the housing sector.
Be able to work collaboratively in a team environment.
Preferably have previous understanding and appreciation of build methods, NHQC, and customer service practices.Package Highlights:
Competitive salary of between £23,000 and £28,000 (DOE).
Holidays; enjoy 26 days per annum, plus bank holidays.
Discretionary Bonus Scheme: Recognizing contributions with bonuses.
Holiday Buy Back Scheme: Flexibility to manage time off.
Company Pension Scheme: Secure your future with a pension plan.
Private Medical Insurance Scheme: Comprehensive healthcare coverage.For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone.
INDC
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