Resident Involvement Officer
Hemel Hempstead | Permanent | £39,039/year | www.cv-library.co.uk |
Resident Involvement Officer
Hemel Hempstead, England
About the role
Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association`s residents in rented accommodation.
About Hightown
Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.
We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes).
Overview
The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard.
You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home.
Key Responsibilities
To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity.
To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting.
To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs.
To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents` views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making.
To support Resident Associations across Hightowns areas of operation.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£39,039 pa for a 35 hour a week contract
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Well-equipped on-site gym
If you are interested in joining our friendly team, please apply below.
Closing date: Thursday 2nd May 2024
Interviews planned; Thursday 9th May 2024
Appointment to this position will be subject to satisfactory DBS, references and medical checks.
We are an Equal Opportunities Employer.
We are a Disability Confident Employer.
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search
Hemel Hempstead, England
About the role
Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association`s residents in rented accommodation.
About Hightown
Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people.
We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes).
Overview
The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard.
You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home.
Key Responsibilities
To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity.
To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting.
To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs.
To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents` views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making.
To support Resident Associations across Hightowns areas of operation.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£39,039 pa for a 35 hour a week contract
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Well-equipped on-site gym
If you are interested in joining our friendly team, please apply below.
Closing date: Thursday 2nd May 2024
Interviews planned; Thursday 9th May 2024
Appointment to this position will be subject to satisfactory DBS, references and medical checks.
We are an Equal Opportunities Employer.
We are a Disability Confident Employer.
To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search
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