Customer Service Advisor
Luton | Permanent | www.cv-library.co.uk |
Job Title: Customer Service Advisor
Location: Luton, Bedfordshire
Salary: £23,000
Assignment: Permanent
Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation)
About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills:
Processing sales and sample orders for customers and sales teams
Answering high-volume customer and account manager phone calls within 3 rings
Responding to customer and account manager emails
Providing information on changes to orders (vintages, shortages, delivery dates)
Ensuring accurate entry of wines at the right price
Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested
Processing collections and credits with investigation of correct reason codes
Setting up and supporting customers for SwiftCloud online ordering
Handling order and other queries
Managing complaints and queries
Creating ad-hoc reports for customer and sales teams using Excel Cube templates
Following business processes for right-first-time delivery
Understanding and minimizing mistakes in processes
Undertaking special projects to improve department efficiency
Manning the incoming email inbox, categorizing messages for team action
Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB)
Arranging special deliveries (same-day, booking in, reworks, non-standard requirements)
Providing second-line support for customer delivery problems and failures
Managing ongoing updates of customer delivery instructions and time windows
Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch
Dealing with returns from LCB and receipting stock
Holding stock on the system for approved customers through Paid or Unpaid reserves
Processing national orders involving a third-party ordering system
Entering, uploading, and managing customer special prices and discounts
Managing customer portal pricing for e-procurement systems.Responsibilities
Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call.
Care about the customer and giving them great service
High levels of both accuracy and attention to detail
Good communicator both verbal and written - excellent telephone manner
Works well under pressure
Numerate
Team player who works well with others; both in their team and the wider company
Able to manage their own workload and prioritise appropriately
Problem solver
Able to influence others and negotiate a solution
Customer centric and strives to do their best for our customers
Self-starter, able to use own initiative
Embraces and demonstrates Company Values
Take some responsibility for own development by highlighting any training or support needsAbout you
GCSE passes in key subjects i.e. Maths, English & highly numerate.
Previous experience in customer service role
Computer literate - proficient with Microsoft Outlook, Excel and Navision
Experience of delivery functionsPlease apply as soon as possible as interviews are being offered on a rolling basis.
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
Location: Luton, Bedfordshire
Salary: £23,000
Assignment: Permanent
Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation)
About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills:
Processing sales and sample orders for customers and sales teams
Answering high-volume customer and account manager phone calls within 3 rings
Responding to customer and account manager emails
Providing information on changes to orders (vintages, shortages, delivery dates)
Ensuring accurate entry of wines at the right price
Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested
Processing collections and credits with investigation of correct reason codes
Setting up and supporting customers for SwiftCloud online ordering
Handling order and other queries
Managing complaints and queries
Creating ad-hoc reports for customer and sales teams using Excel Cube templates
Following business processes for right-first-time delivery
Understanding and minimizing mistakes in processes
Undertaking special projects to improve department efficiency
Manning the incoming email inbox, categorizing messages for team action
Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB)
Arranging special deliveries (same-day, booking in, reworks, non-standard requirements)
Providing second-line support for customer delivery problems and failures
Managing ongoing updates of customer delivery instructions and time windows
Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch
Dealing with returns from LCB and receipting stock
Holding stock on the system for approved customers through Paid or Unpaid reserves
Processing national orders involving a third-party ordering system
Entering, uploading, and managing customer special prices and discounts
Managing customer portal pricing for e-procurement systems.Responsibilities
Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call.
Care about the customer and giving them great service
High levels of both accuracy and attention to detail
Good communicator both verbal and written - excellent telephone manner
Works well under pressure
Numerate
Team player who works well with others; both in their team and the wider company
Able to manage their own workload and prioritise appropriately
Problem solver
Able to influence others and negotiate a solution
Customer centric and strives to do their best for our customers
Self-starter, able to use own initiative
Embraces and demonstrates Company Values
Take some responsibility for own development by highlighting any training or support needsAbout you
GCSE passes in key subjects i.e. Maths, English & highly numerate.
Previous experience in customer service role
Computer literate - proficient with Microsoft Outlook, Excel and Navision
Experience of delivery functionsPlease apply as soon as possible as interviews are being offered on a rolling basis.
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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