dmg mediaLondon
The Head of Information Security Operations is responsible for leading and managing the Security Operations Centre (SOC), a team of cyber analysts and the Business as Usual (BAU) Security Operations functions. The role involves overseeing the detection, analysis, response and reporting of cyber inci...
CanopyLondon, 1 mi from Westminster
Our customer is a renowned Facilities & Workplace services business they deliver innovative FM solutions to customers in the Technology, Leisure, Corporate and Professional Services sectors. They are known as a high growth, progressive and modern...
Handle Recruitment LimitedHounslow
Handle are delighted to be working with an international music touring and freight business in their search for a CFO, We are looking for a dynamic and experienced CFO to join their executive leadership team and provide strategy and impact in their growing company.
The CFO will be responsible for ov...
Marks SattinEngland
We are currently recruiting a Commercial Finance Director on behalf of a International FMCG Brand. The successful candidate will be responsible for leading and developing the finance team to provide complete and robust finance support. This will include responsibility for all areas including, Commer...
Kite Human CapitalLondon, 1 mi from Westminster
Programme Director – London Based – Financial Services - £150k A Programme Director is required by a leading Global Financial Institution based in London. The role will be joining a large scale Transformation team undertaking a global change within...
AonLondon, 1 mi from Westminster
Insurance Client Manager/Client Director – Professional Services Group – Fixed Term Contract
Do you have a strategic approach when dealing with clients?
Are you interested in working with some of the UK’s largest Professional Services firms?
Aon...
Talent LiftLondon, 1 mi from Westminster
Managing Director - Professional Services Recruitment
c£100,000 + excellent bonus package including LTIP
Flexible base location
We're proudly partnering with one of the UK's leading recruitment businesses. To find a leadership-level individual...
CaravelLondon, 1 mi from Westminster
people well.
• They have a very flexible working model
What they need:
• 10+ years of key account management or client-facing project management experience from an operational / professional services business. This role wouldn't suit somebody from...
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Account Director
Equals One Ltd | Westminster | Permanent | £45,000/year | www.tiptopjob.com |
Account Director
William Martin
Location: Remote with travel to meet with colleagues and clients (including regular meetings in London)
Salary: A GBP 45,000 per annum with Bonus and Car Allowance + Benefits
Job Type: Full time / Permanent
About Us
William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go:to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting:edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; its the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.
About the role
The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts.
Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients.
The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team.
The role will involve a mixture of business administration, including ensuring services are delivered to the Companys profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols.
The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can:do attitude are key. Mental agility and a pro:active approach to problem solving are essential : planning ahead to foresee potential issues and taking personal responsibility for completing tasks.
The role is home:based with travel to meet with colleagues and clients (including regular meetings in London).
Key Duties:
• Deal with enquiries from clients and direct client communications.
• Keep the Client Management Director fully briefed of client specific developments / issues which may arise.
• Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate.
• Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year.
• Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager).
• Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate.
• Implement and track quality objectives / KPIs.
• Oversee the adherence to SLAs and co:ordinate with the scheduling team re consultants visits to ensure SLAs are being met.
• Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client:specific issues at Consultant meetings.
• Overseeing the technical respo
William Martin
Location: Remote with travel to meet with colleagues and clients (including regular meetings in London)
Salary: A GBP 45,000 per annum with Bonus and Car Allowance + Benefits
Job Type: Full time / Permanent
About Us
William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go:to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting:edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; its the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.
About the role
The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts.
Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients.
The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team.
The role will involve a mixture of business administration, including ensuring services are delivered to the Companys profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols.
The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can:do attitude are key. Mental agility and a pro:active approach to problem solving are essential : planning ahead to foresee potential issues and taking personal responsibility for completing tasks.
The role is home:based with travel to meet with colleagues and clients (including regular meetings in London).
Key Duties:
• Deal with enquiries from clients and direct client communications.
• Keep the Client Management Director fully briefed of client specific developments / issues which may arise.
• Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate.
• Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year.
• Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager).
• Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate.
• Implement and track quality objectives / KPIs.
• Oversee the adherence to SLAs and co:ordinate with the scheduling team re consultants visits to ensure SLAs are being met.
• Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client:specific issues at Consultant meetings.
• Overseeing the technical respo
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