Birmingham
informed of incident progress, notifying them of impending changes or agreed outages.
Respond to P1 Outages within the allocated timescales (SLA’s).
Produce Major Incident (MI) reports following P1 incidents.
Work with HP Support teams to provide technical...
Phocas SoftwareCoventry
Deliver feel good CX to customers
When was the last time you had an incredible customer experience? The kind that makes you want to tell anyone wholl listen as you jump up and down with excitement and passion.
As a 1st line Customer Support Analyst...
Premier Group RecruitmentDudley (West Midlands)
in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line.
Proven experience as a 2nd Line Support Engineer or similar role
Strong understanding of operating...
Premier Group RecruitmentDudley (West Midlands)
in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving escalated issues from 1st Line.
Proven experience as a 2nd Line Support Engineer or similar role
Strong understanding of operating...
Phocas SoftwareCoventry
that makes you want to tell anyone who'll listen as you jump up and down with excitement and passion.
As a 1st line Customer Support Analyst, you'll be on the front lines of delivering great experiences.
Helping to ensure our customers feel good about using...
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