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Field Care Supervisor

Home Instead West Fife and Kinross | Inverkeithing | findajob.dwp.gov.uk |
Are you a proactive individual with a passion for ensuring high-quality care and support services? Do you thrive in a dynamic environment where you can make a difference every day? If so, we would love to hear from you!
Home Instead is the world’s leading provider of home care and companionship services for older people. With minimum visits of on one hour, award winning training and an excellent reputation, we are immensely proud of the care we provide.

We are currently recruiting for a Care Quality Lead / Field Care Supervisor to join our expanding team. You will be responsible for driving our high-quality person-centred care within the West Fife and Kinross area’s. This role is a combination of both field work and office based therefore, you will need to have a full UK Driving Licence and access to your own vehicle.

This role will be carried out on a full-time basis Monday-Friday 9am - 5pm with a requirement for out of hours working for visits, and as part of an on-call rota which attracts additional payments to your basic salary.

This is an existing opportunity to become part of a progressive, supportive and quality oriented organisation to become a key player in shaping the services we provide to our clients.

Applicants must be authorised to work in the UK.

Responsibilities and Duties:
 •  Improving the quality of service for clients and staff
 •  Client assessments, outcomes based care planning and reviewing
 •  Ensure strict compliance with quality standards and regulatory requirements
 •  Provide supervision and support to our dedicated caregiving team
 •  Ensure strict compliance with quality standards and regulatory requirements
 •  Cover gaps in the care schedule when Care Professional’s are absent
 •  Assist the Care Manager to create, update and audit client care plans
 •  Update and maintain information on our digital systems
 •  Conduct personalised client inductions to tailor care plans to individual needs
 •  Manage correspondence by responding to emails and telephone calls in a warm, professional and responsive matter.

The ideal candidate will have:
 •  Good knowledge of Microsoft Word, Excel, and Outlook
 •  A track record within the care sector and experience with similar duties
 •  Excellent communication and interpersonal skills
 •  In-depth knowledge of relevant regulations and standards
 •  Experience supervising and supporting teams and individuals to bring out the best in them
 •  A valid driving license and own your own transport
 •  Comfortable driving around the Fife and Kinross area for various visits
 •  SQV Level 2 in Health and Social Care or equivalent