BrakesWindsor
SalesConsultant – Your Way – Home/Field Based –Windsor .FixedTerm Contract (12 months) - Covering MaternityLeave .Upto £39,000 with fantastic bonuses, company car &home-based contract & excellent companybenefits .Here at Brakes, wehave ambitious growth plans and are launching a brand new offeringca...
Hays Accountancy and FinanceLeatherhead
Established in the 1930s this top 50 accountancy practice stands as a leading Chartered Accountancy and Tax Advisory practice, renowned for our distinguished reputation.Their core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued....
Telent Technology Services LtdCamberley, 3 mi from Farnborough (Hampshire)
Service Desk Analyst
Location: Camberley office, Surrey (Office based)
Job type: Full time, Permanent (Standard day shifts)
Ref: (00)556
Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT...
4Square Recruitment LtdCamberley, 3 mi from Farnborough (Hampshire)
Service Desk Advisor required for my client based in Camberley.
This is an onsite role. Salary approx. £22-25k
Are you a proactive problem-solver with a passion for customer service? We're seeking a dedicated Service Desk Advisor to join our...
Xact Placements LimitedAldershot, 3 mi from Farnborough (Hampshire)
Are you looking for a new exciting opportunity working as a Service Desk Engineer to be based near Aldershot?
Main Duties of the Role
• 1st & 2nd line IT support
• Provide both remote and onsite support to a variety of local clients
• Keep...
Telent Technology ServicesCamberley, 3 mi from Farnborough (Hampshire)
Service Desk Analyst
Location: Camberley office, Surrey (Office based)
Job type: Full time, Permanent (Standard day shifts)
Ref: (00)556
Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT...
Client ServerEpsom, 21 mi from Farnborough (Hampshire)
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages...
Get new jobs by email!
Get email updates for the latest Service Desk jobs in Farnborough (Hampshire)
It's free, and you can cancel email updates at any time
Control Room Shift Technician
Farnborough | Permanent | £47,500/year | www.cv-library.co.uk |
Job Purpose:
The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and efficiency of engineering systems to support continuous 24/7 operations for our customers.
Responsibilities:
• Operate and monitor engineering services activities through our CAFM and Service Desk systems.
• Produce and distribute service performance reports for technical third-party suppliers, adhering to agreed service levels.
• Coordinate and collaborate with colleagues and supplier partners to maintain a customer-first approach to facility service delivery.
• Maintain a comprehensive understanding of Data Centre engineering systems, including mechanical, electrical, fire, and public health design standards, and ensure comprehensive technical records are kept.
• Serve as the primary responder for incidents, coordinating technical responses from maintenance contractors and liaising with the service desk, Technical Operations team, and senior leadership.
• Ensure a clear understanding of technical standards and emergency engineering procedures to support task management and delivery, maintaining up-to-date records.
• Accurately evaluate technical incidents, report events according to incident management procedures, and maintain comprehensive service level agreement records.
• Utilize and maintain the Control Room playbook and associated documentation.
• Support the Technical Innovation Hub by using analytical data to drive operational improvements.
• Develop and update the wiki to facilitate information sharing across all campuses.
• Operate and maintain the CAFM system, ensuring planned, corrective, and reactive tasks are completed in line with customer SLAs and KPIs.
• Review planned maintenance records to ensure completion of standards and proper documentation.
Experience, Skills & Qualifications:
• Hold a recognized Level 3 or higher trade qualification in Mechanical Engineering, Electrical Engineering, or Building Services.
• Be a member of a professional engineering institution (CIBSE, IMechE, IET).
• Have a minimum of 2 years of experience in critical building engineering services.
• Demonstrate extensive experience working with BMS and EMS systems.
• Demonstrate extensive experience working with CAFM systems.
• Possess attention to detail and a commitment to excellence.
• Ability to work well under pressure.
• Self-motivated with strong teamwork skills.
• Effective communication skills, both technical and organizational.
• Confident in knowledge and ability.
• Able to work with commercial sensitivity and maintain secure business standards.
• Thorough and analytical approach to work.
The offer:
£47500 +
Overtime
Training & development
Pension
The Control Room Shift Engineer will be reporting to the Control Room Engineering Supervisor while collaborating closely with the Campus Technical Facilities Managers and the Service Desk team daily. The primary objective of this role is to oversee the operation of the Command and Control Room, ensuring the availability, reliability, and efficiency of engineering systems to support continuous 24/7 operations for our customers.
Responsibilities:
• Operate and monitor engineering services activities through our CAFM and Service Desk systems.
• Produce and distribute service performance reports for technical third-party suppliers, adhering to agreed service levels.
• Coordinate and collaborate with colleagues and supplier partners to maintain a customer-first approach to facility service delivery.
• Maintain a comprehensive understanding of Data Centre engineering systems, including mechanical, electrical, fire, and public health design standards, and ensure comprehensive technical records are kept.
• Serve as the primary responder for incidents, coordinating technical responses from maintenance contractors and liaising with the service desk, Technical Operations team, and senior leadership.
• Ensure a clear understanding of technical standards and emergency engineering procedures to support task management and delivery, maintaining up-to-date records.
• Accurately evaluate technical incidents, report events according to incident management procedures, and maintain comprehensive service level agreement records.
• Utilize and maintain the Control Room playbook and associated documentation.
• Support the Technical Innovation Hub by using analytical data to drive operational improvements.
• Develop and update the wiki to facilitate information sharing across all campuses.
• Operate and maintain the CAFM system, ensuring planned, corrective, and reactive tasks are completed in line with customer SLAs and KPIs.
• Review planned maintenance records to ensure completion of standards and proper documentation.
Experience, Skills & Qualifications:
• Hold a recognized Level 3 or higher trade qualification in Mechanical Engineering, Electrical Engineering, or Building Services.
• Be a member of a professional engineering institution (CIBSE, IMechE, IET).
• Have a minimum of 2 years of experience in critical building engineering services.
• Demonstrate extensive experience working with BMS and EMS systems.
• Demonstrate extensive experience working with CAFM systems.
• Possess attention to detail and a commitment to excellence.
• Ability to work well under pressure.
• Self-motivated with strong teamwork skills.
• Effective communication skills, both technical and organizational.
• Confident in knowledge and ability.
• Able to work with commercial sensitivity and maintain secure business standards.
• Thorough and analytical approach to work.
The offer:
£47500 +
Overtime
Training & development
Pension
Best jobs you don't want to miss: