Cambridge, 12 mi from Haverhill
Technical Support Engineer | 40-50K | Hybrid | Cambridge
Our client is a leading provider of innovative solutions within the inkjet industry. Their cutting-edge technology and commitment to excellence have positioned us as a key player...
Cambridge, 12 mi from Haverhill
The Company:
A leading UK distributor
A cutting edge portfolio of products
A company showing continual growth
A private company with flat structure and no hierarchy
Fantastic career opportunity
The Role of the Technical Support...
On Target RecruitmentCambridge, 12 mi from Haverhill
The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our...
UberBishop's Stortford
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberBishop's Stortford
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
UberBishop's Stortford
Driving with Uber offers a flexible earning opportunity.It’s a great alternative to full-time driver jobs, part-time driver jobs or other part-time gigs, temp jobs or seasonal employment.Or maybe you’re already using other rideshare apps and want to supplement your income by becoming a driver using ...
On Target RecruitmentCambridge, 12 mi from Haverhill
The Company:
• A leading UK distributor
• A cutting edge portfolio of products
• A company showing continual growth
• A private company with flat structure and no hierarchy
• Fantastic career opportunity
The Role of the Technical Support...
On Target RecruitmentCambridge, 12 mi from Haverhill
The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support...
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Engineering Support
Haverhill | Permanent | £35,000 - £40,000/year | www.cv-library.co.uk |
Solution 47 Recruitment has a fulltime permanent position of Product Specialist for our very successful Engineering client
Our client prides themselves on commitment to product training and support, and a customer focused approach is pivotal to this role. You will be required to offer technical support, both electrical and mechanical, to customers worldwide via phone, email, and Skype.
Requirements
Ideally qualified in electrical or mechanical engineering or equivalent, you will require a sound knowledge of electromechanical machinery, industrial automation, and control systems (PLC, inverter drives and relays). You should be able to confidently assist customers in using a multi-meter to diagnose electrical faults and clearly demonstrate a systematic approach to fault finding.
You will also be expected to support customers in the market leading Sectors within our clients field.
Strong PC skills are essential, you will be expected to work with existing data and document management tools to be able to systematically log calls and outcomes. You should also have an extensive working knowledge of the Microsoft Office Suite as you will be expected to review, maintain, and update product manuals, datasheets, and bills of material.
Evidence of project management experience and change management processes would also be advantageous.
Summary of main responsibilities
• Provide customer support on technical issues for global customers from first contact to resolution.
• Fault diagnosis for electrical and mechanical issues.
• Occasional site work may be necessary, full current driving licence required.
• Maintain and deliver service bulletins and support manuals.
• Strong problem-solving skills – carry out root cause analysis.
• Strong written and verbal communication skills.
• Ability to manage time effectively, prioritise and oversee multiple projects.
• Provide technical training support both internally and externally.
• Supporting & mentoring the Field Service Technician
• Creating and producing training media and programs for distributors and end users
Our client prides themselves on commitment to product training and support, and a customer focused approach is pivotal to this role. You will be required to offer technical support, both electrical and mechanical, to customers worldwide via phone, email, and Skype.
Requirements
Ideally qualified in electrical or mechanical engineering or equivalent, you will require a sound knowledge of electromechanical machinery, industrial automation, and control systems (PLC, inverter drives and relays). You should be able to confidently assist customers in using a multi-meter to diagnose electrical faults and clearly demonstrate a systematic approach to fault finding.
You will also be expected to support customers in the market leading Sectors within our clients field.
Strong PC skills are essential, you will be expected to work with existing data and document management tools to be able to systematically log calls and outcomes. You should also have an extensive working knowledge of the Microsoft Office Suite as you will be expected to review, maintain, and update product manuals, datasheets, and bills of material.
Evidence of project management experience and change management processes would also be advantageous.
Summary of main responsibilities
• Provide customer support on technical issues for global customers from first contact to resolution.
• Fault diagnosis for electrical and mechanical issues.
• Occasional site work may be necessary, full current driving licence required.
• Maintain and deliver service bulletins and support manuals.
• Strong problem-solving skills – carry out root cause analysis.
• Strong written and verbal communication skills.
• Ability to manage time effectively, prioritise and oversee multiple projects.
• Provide technical training support both internally and externally.
• Supporting & mentoring the Field Service Technician
• Creating and producing training media and programs for distributors and end users
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