Arrow Electronics, Inc.Newmarket
Arrow's Enterprise Computing Solutions (ECS).IT solutions to the market to solve complex business challenges.We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and ...
Cambridge, 12 mi from Haverhill
Electrician with full training on EV provided to join their team. They offer a range of benefits to support your journey within the company. Electric Van and Charge point provided if applicable to your property. The company also works within the Heat pump...
My Four WheelsLinton (Cambridgeshire), 7 mi from Haverhill
My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
Km Education RecruitmentHempstead, 5 mi from Haverhill
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title: Assistant Performance Manager (Vocational Training)Location: Hemel Hempstead - Centre basedSalary: circa £35,000 (Some flexibility DOE)Type...
Ernest Gordon Recruitment LimitedCambridge, 12 mi from Haverhill
Administrator (Training on Finance)£22,000 - £24,000 + Bonuses + Full Training + Flexible WorkingCambourneAre you an Administrator looking for a stable and autonomous role within a market leading company which will offer you flexibility, bonuses...
Taskmaster Resources LTDCambridge, 12 mi from Haverhill
Training Administrator
Taskmaster Resources are recruiting a Training Administrator on behalf of our client, the role is remote but you would ideally live close to one of the sites, either Cambridge, Milton Keynes, Allerton) or in a central...
My Four WheelsEarls Colne, 16 mi from Haverhill
My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record...
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Engineering Support
Haverhill | Permanent | £35,000 - £40,000/year | www.cv-library.co.uk |
Solution 47 Recruitment has a fulltime permanent position of Product Specialist for our very successful Engineering client
Our client prides themselves on commitment to product training and support, and a customer focused approach is pivotal to this role. You will be required to offer technical support, both electrical and mechanical, to customers worldwide via phone, email, and Skype.
Requirements
Ideally qualified in electrical or mechanical engineering or equivalent, you will require a sound knowledge of electromechanical machinery, industrial automation, and control systems (PLC, inverter drives and relays). You should be able to confidently assist customers in using a multi-meter to diagnose electrical faults and clearly demonstrate a systematic approach to fault finding.
You will also be expected to support customers in the market leading Sectors within our clients field.
Strong PC skills are essential, you will be expected to work with existing data and document management tools to be able to systematically log calls and outcomes. You should also have an extensive working knowledge of the Microsoft Office Suite as you will be expected to review, maintain, and update product manuals, datasheets, and bills of material.
Evidence of project management experience and change management processes would also be advantageous.
Summary of main responsibilities
• Provide customer support on technical issues for global customers from first contact to resolution.
• Fault diagnosis for electrical and mechanical issues.
• Occasional site work may be necessary, full current driving licence required.
• Maintain and deliver service bulletins and support manuals.
• Strong problem-solving skills – carry out root cause analysis.
• Strong written and verbal communication skills.
• Ability to manage time effectively, prioritise and oversee multiple projects.
• Provide technical training support both internally and externally.
• Supporting & mentoring the Field Service Technician
• Creating and producing training media and programs for distributors and end users
Our client prides themselves on commitment to product training and support, and a customer focused approach is pivotal to this role. You will be required to offer technical support, both electrical and mechanical, to customers worldwide via phone, email, and Skype.
Requirements
Ideally qualified in electrical or mechanical engineering or equivalent, you will require a sound knowledge of electromechanical machinery, industrial automation, and control systems (PLC, inverter drives and relays). You should be able to confidently assist customers in using a multi-meter to diagnose electrical faults and clearly demonstrate a systematic approach to fault finding.
You will also be expected to support customers in the market leading Sectors within our clients field.
Strong PC skills are essential, you will be expected to work with existing data and document management tools to be able to systematically log calls and outcomes. You should also have an extensive working knowledge of the Microsoft Office Suite as you will be expected to review, maintain, and update product manuals, datasheets, and bills of material.
Evidence of project management experience and change management processes would also be advantageous.
Summary of main responsibilities
• Provide customer support on technical issues for global customers from first contact to resolution.
• Fault diagnosis for electrical and mechanical issues.
• Occasional site work may be necessary, full current driving licence required.
• Maintain and deliver service bulletins and support manuals.
• Strong problem-solving skills – carry out root cause analysis.
• Strong written and verbal communication skills.
• Ability to manage time effectively, prioritise and oversee multiple projects.
• Provide technical training support both internally and externally.
• Supporting & mentoring the Field Service Technician
• Creating and producing training media and programs for distributors and end users
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