Amazon LogisticsCardiff
Become an Amazon delivery partner/entrepreneur in logistics and write your own success story!.Are you customer-oriented, have good leadership skills and interested in setting up and developing a business? .Then the Amazon Delivery Service Partner (DSP) programme could be just the thing for you....
Bristol, 43 mi from Bridgend (Bridgend County Borough)
Job Overview
We are seeking a highly motivated Internal Sales Engineer to join our clients team. As an Internal Sales Engineer, you will be responsible for providing technical expertise and support to our sales team and customers.
Your primary goal...
Hays Accountancy and FinanceCardiff
Working with a large independent Accountancy Practice based in Cardiff.This firm has an excellent local reputation and prides themselves on the flexibility it gives to staff.This will be a mixed role covering Personal Tax Returns, P11d's, Corporate Tax Returns and Partnership returns.You will cover ...
Rise Technical Recruitment LimitedTiverton, 42 mi from Bridgend (Bridgend County Borough)
to strength and are looking to bring in a Junior Sales Engineer within their busy engineering facility.In this role you will work across new sales and proposals in a technical capacity ensuring you are always up to date with key business areas, ensuring...
Swindale Parks RecruitmentBristol, 43 mi from Bridgend (Bridgend County Borough)
Our client, a long established & leading supplier of engineering components & consumables to a multitude of industrial sectors is seeking a Technical Sales Engineer as part of their ongoing expansion.
As Technical Sales Engineer, you...
On Target RecruitmentBristol, 43 mi from Bridgend (Bridgend County Borough)
Constantly pushing for leading design and performance.
The Role of the Project Lighting Sales Engineer
As the Project Lighting Sales Engineer you’ll be specifying the companies range of lighting and intelligent lighting solutions with M&E consultants...
RecruitmentService.ukBristol, 43 mi from Bridgend (Bridgend County Borough)
Southern Technical Sales Engineer - Mechanical Servo Components
Home Based - South/South West England/South Wales
Apex Dynamics is seeking an experienced Technical Sales Engineer proficient in industrial automation, especially servo motion control...
Verto PeopleBristol, 43 mi from Bridgend (Bridgend County Borough)
Sales Engineer / Area Sales Manager / Technical Sales Engineer required to join a leading Compressed Air Manufacturer.The successful Sales Engineer / Area Sales Manager / Technical Sales Engineer will work remotely, covering the South West of the UK...
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Technical Customer Service Engineer
BluetownOnline Ltd | Bridgend | Permanent | £24,000/year | www.technojobs.co.uk |
Job Title: strong> Technical Customer Service Engineer p>
Location: strong> Bridgend, Wales p>
Salary: strong> £24,000 per annum p>
Job Type: strong> Full time, Permanent p>
Working Hours: strong> Mon - Fri 09:00 to 17:30 p>
Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. p>
With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. p>
About the Role: strong> p>
We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. p>
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team.
This role will also include attending customer's sites when on-site assistance is needed. p>
Job Responsibilities: strong> p>
• Answering the phone to inbound calls from customers who require technical help li>
• Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/ request and pass it on to senior members of the team li>
• Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs li>
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated li>
• Attend customer sites to diagnose and repair services where applicable li>
• Responsible for always giving a first-class service li> ul>
Job Experience Required: strong> p>
• Have a telecoms / ICT background with VoIP experience li>
• Proven/ practical knowledge of VoIP and SIP li>
• Knowledge of SIP messaging, call flows and analysis of packet captures li>
• Good working knowledge of IP networks and TCP/ IP skills li>
• Solid experience in customer service (excellent verbal and written communication skills required) li>
• Knowledge and experience of IP PBX systems li>
• Full UK driving licence li> ul>
Renumeration and Benefits: strong> p>
• 24k per annum li>
• Staff Share Equity Scheme. li>
• New customer referral incentive. li>
• 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) li> ul>
Please click on the APPLY strong> button to send your CV strong> and Cover Letter for this role. p>
Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
p>
Location: strong> Bridgend, Wales p>
Salary: strong> £24,000 per annum p>
Job Type: strong> Full time, Permanent p>
Working Hours: strong> Mon - Fri 09:00 to 17:30 p>
Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. p>
With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. p>
About the Role: strong> p>
We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. p>
You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team.
This role will also include attending customer's sites when on-site assistance is needed. p>
Job Responsibilities: strong> p>
• Answering the phone to inbound calls from customers who require technical help li>
• Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/ request and pass it on to senior members of the team li>
• Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs li>
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated li>
• Attend customer sites to diagnose and repair services where applicable li>
• Responsible for always giving a first-class service li> ul>
Job Experience Required: strong> p>
• Have a telecoms / ICT background with VoIP experience li>
• Proven/ practical knowledge of VoIP and SIP li>
• Knowledge of SIP messaging, call flows and analysis of packet captures li>
• Good working knowledge of IP networks and TCP/ IP skills li>
• Solid experience in customer service (excellent verbal and written communication skills required) li>
• Knowledge and experience of IP PBX systems li>
• Full UK driving licence li> ul>
Renumeration and Benefits: strong> p>
• 24k per annum li>
• Staff Share Equity Scheme. li>
• New customer referral incentive. li>
• 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) li> ul>
Please click on the APPLY strong> button to send your CV strong> and Cover Letter for this role. p>
Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
p>
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