Retail Regional Manager-South
Company Shop Group | Barnsley | Full-time | apply.workable.com |
Regional Manager South
About us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.
The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Role Purpose:
As the Retail Regional Manager, you will demonstrate personal ownership of your stores and manage business performance within an agreed operating framework.
You will report to the Head of Retail and will lead and support a designated area of the retail estate which includes Superstores and existing Staff Shops.
Accountabilities & Responsibilities Include:
• Ensuring that all Health and Safety procedures are always followed and encouraging colleagues to do the same.
• Take full accountability for the stores within your area of responsibility to achieve or exceed business targets & KPIs.
• Positively challenge business processes to identify improvements to the way we operate.
• Inform and keep senior management aware of any opportunities and issues.
• Engage with and build collaborative and productive working relationships with key functions across the business, acting as a conduit between central functions and stores.
• Engage with and build collaborative and productive working relationships with all staff shop partners (i.e. Ocado) to help support the business to build membership and gain more stock.
• Delivery of consistent green audits across the retail estate, including staff shops. Own and drive improvement action plans to achieve excellence in all areas.
• Support Store Managers with all operational tasks, ensuring that they are compliant, safe and legal.
• Analyse reports and metrics to highlight any risks and opportunities for the store and business working with the store manager to put clear plans in place to solve any issues and drive improvements.
• Lead by example to promote an excellent member journey in store and work with the store teams to deliver a member experience that delivers the highest level of customer service and member retention.
• Work with head office functions to ensure that all superstore and staff shops receive the required number of products to support sales, growth and minimise waste.
• Use your knowledge of retail, our members, and the external market to drive decisions that support better trading within each store.
• Ensure that stores have the right amount of space dedicated to the product to support the store sales, and a good offering for the members and full availability of products available to the store.
• Lead and coach the stores to manage their budgets and store targets effectively while building plans to immediately improve the performance should they fall behind delivering on KPI’s or compliance.
• Work with the Estates team during new store openings.
• Maintain up to date knowledge of the marketplace, competitors, and trends.
• Lead the retail estate in ensuring all training is completed within the correct time frames and ensure these are being checked regularly on the Learning Management System to guarantee we are legal and compliant.
• Inform the Learning and Development team of any issues or concerns.
• Be an advocate for change and transformation, implementing and embedding change projects with passion.
• Establish strong leadership and give clear direction and vision across retail estate to promote a culture of empowerment, motivation, and collaboration.
• Promote a working environment where all colleagues feel they are involved, engaged, recognized, coached, and developed to their full potential.
• Be the conduit to support HR with any necessary activity and make sure the retail team are delivering and completing all tasks outlined to them while dealing with any lapses in compliance regarding policies immediately.
• Work with the retail stores to make certain they are following their productivity rotas and remain operational as dictated to by the business.
• Work with recruitment team to certify that we are recruiting the right people for our business.
• Be willing to travel to any location within the United Kingdom and potentially must stay away from home, to support the business in any way required.
• Create and run training programs in various locations to support the business.
• Support the Head of Retail and other Regional Manager/s to deliver KPI’s across the retail estate, build, deliver and prioritise improvement plans and continue to deliver under pressure.
• Attend the huddle via teams daily or as agreed with other regional managers.
• Making sure that the required store attends with the camera turned on and complete the walk round, provide feedback to the store when required.
• Support and lead on projects as agreed with Head of Retail.
• Support retail with on call on a rota basis split with the other retail team members.
Requirements
Skills and Experience:
• We require a passionate leader who can demonstrate experience of managing large teams with the ability to motivate and engage colleagues to drive the business forward.
• You must have the ability to think strategically.
• Be innovative and analytical with the ability to use logic, as well imagination to make sense of a situation to come up with the best solution.
• The ability to build cross functional relationships.
• Be committed, forward thinking and proactive with the ability to drive and deliver.
• Energetic, flexible, and willing to travel including the possibility of overnight stays.
Benefits
What's in it for you:
• Competitive salary with details available upon application
• Free membership to Company Shop for you and 10 x nominees.
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
• Subsidized staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme – Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.
Locations: Covering stores: Southampton, Long Eaton, Corby, Leicester, Andover, Bicester, Eirth, Purfleet, Wigan, Barnsley, Leeds, Dudley, Luton, Tamworth, Bristol
Hours: 40 hours per week, core hours 8:00am-4:30pm however flexibility is required as stores operate a variety of hours mainly 6am -11pm
Join Us on the Journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
About us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.
The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Role Purpose:
As the Retail Regional Manager, you will demonstrate personal ownership of your stores and manage business performance within an agreed operating framework.
You will report to the Head of Retail and will lead and support a designated area of the retail estate which includes Superstores and existing Staff Shops.
Accountabilities & Responsibilities Include:
• Ensuring that all Health and Safety procedures are always followed and encouraging colleagues to do the same.
• Take full accountability for the stores within your area of responsibility to achieve or exceed business targets & KPIs.
• Positively challenge business processes to identify improvements to the way we operate.
• Inform and keep senior management aware of any opportunities and issues.
• Engage with and build collaborative and productive working relationships with key functions across the business, acting as a conduit between central functions and stores.
• Engage with and build collaborative and productive working relationships with all staff shop partners (i.e. Ocado) to help support the business to build membership and gain more stock.
• Delivery of consistent green audits across the retail estate, including staff shops. Own and drive improvement action plans to achieve excellence in all areas.
• Support Store Managers with all operational tasks, ensuring that they are compliant, safe and legal.
• Analyse reports and metrics to highlight any risks and opportunities for the store and business working with the store manager to put clear plans in place to solve any issues and drive improvements.
• Lead by example to promote an excellent member journey in store and work with the store teams to deliver a member experience that delivers the highest level of customer service and member retention.
• Work with head office functions to ensure that all superstore and staff shops receive the required number of products to support sales, growth and minimise waste.
• Use your knowledge of retail, our members, and the external market to drive decisions that support better trading within each store.
• Ensure that stores have the right amount of space dedicated to the product to support the store sales, and a good offering for the members and full availability of products available to the store.
• Lead and coach the stores to manage their budgets and store targets effectively while building plans to immediately improve the performance should they fall behind delivering on KPI’s or compliance.
• Work with the Estates team during new store openings.
• Maintain up to date knowledge of the marketplace, competitors, and trends.
• Lead the retail estate in ensuring all training is completed within the correct time frames and ensure these are being checked regularly on the Learning Management System to guarantee we are legal and compliant.
• Inform the Learning and Development team of any issues or concerns.
• Be an advocate for change and transformation, implementing and embedding change projects with passion.
• Establish strong leadership and give clear direction and vision across retail estate to promote a culture of empowerment, motivation, and collaboration.
• Promote a working environment where all colleagues feel they are involved, engaged, recognized, coached, and developed to their full potential.
• Be the conduit to support HR with any necessary activity and make sure the retail team are delivering and completing all tasks outlined to them while dealing with any lapses in compliance regarding policies immediately.
• Work with the retail stores to make certain they are following their productivity rotas and remain operational as dictated to by the business.
• Work with recruitment team to certify that we are recruiting the right people for our business.
• Be willing to travel to any location within the United Kingdom and potentially must stay away from home, to support the business in any way required.
• Create and run training programs in various locations to support the business.
• Support the Head of Retail and other Regional Manager/s to deliver KPI’s across the retail estate, build, deliver and prioritise improvement plans and continue to deliver under pressure.
• Attend the huddle via teams daily or as agreed with other regional managers.
• Making sure that the required store attends with the camera turned on and complete the walk round, provide feedback to the store when required.
• Support and lead on projects as agreed with Head of Retail.
• Support retail with on call on a rota basis split with the other retail team members.
Requirements
Skills and Experience:
• We require a passionate leader who can demonstrate experience of managing large teams with the ability to motivate and engage colleagues to drive the business forward.
• You must have the ability to think strategically.
• Be innovative and analytical with the ability to use logic, as well imagination to make sense of a situation to come up with the best solution.
• The ability to build cross functional relationships.
• Be committed, forward thinking and proactive with the ability to drive and deliver.
• Energetic, flexible, and willing to travel including the possibility of overnight stays.
Benefits
What's in it for you:
• Competitive salary with details available upon application
• Free membership to Company Shop for you and 10 x nominees.
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
• Subsidized staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme – Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.
Locations: Covering stores: Southampton, Long Eaton, Corby, Leicester, Andover, Bicester, Eirth, Purfleet, Wigan, Barnsley, Leeds, Dudley, Luton, Tamworth, Bristol
Hours: 40 hours per week, core hours 8:00am-4:30pm however flexibility is required as stores operate a variety of hours mainly 6am -11pm
Join Us on the Journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
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