QA LIMITEDStourbridge
Salary: £21,500 per ;Duties:
• Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support...
Qualient Technology Solutions UK LimitedBirmingham
in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English...
Jumar SolutionsBirmingham
the outages which disrupt business functions Essential experience:
Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations
Familiarity with helpdesk ticketing systems (ITSM tools...
Qualient Technology Solutions UK LimitedBirmingham
and French
Job Description:
Service Desk JD:
Experience:
• Willingness to work in a rotational shift 247365
• Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must
• Good understanding and hands-on...
QA LIMITEDStourbridge
Salary: £21,500 per ;Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our...
Qualient Technology Solutions Uk LimitedBirmingham
in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English...
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Help Desk Administrator
Solihull | Permanent | £25,000/year | www.cv-library.co.uk |
Help Desk Administrator
Solihull
£25,000 + Company Benefits
Your new company
A global Facilities Management Service provider who aim to create a culture of workplace safety and wellbeing
Your new role
Providing support to the client and answer calls and emails in a professional and timely manner
Determine the nature, priority of faults based on information provided by the client
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA's
Driving the engineering team to attend to all callouts within required SLA's
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
What you'll need to succeed
Experience in a similar role
Ideally have worked within a facilities management department
Excellent communication skills and the ability to build positive relationships
What you'll get in return
Industry leading training, support and career development with a company offering long term stability with a world class reputation.
Extensive and highly competitive benefits package
What you need to do now
If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts.
If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move.
Resourcing Group is acting as an Employment Agency in relation to this vacancy
Solihull
£25,000 + Company Benefits
Your new company
A global Facilities Management Service provider who aim to create a culture of workplace safety and wellbeing
Your new role
Providing support to the client and answer calls and emails in a professional and timely manner
Determine the nature, priority of faults based on information provided by the client
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA's
Driving the engineering team to attend to all callouts within required SLA's
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
What you'll need to succeed
Experience in a similar role
Ideally have worked within a facilities management department
Excellent communication skills and the ability to build positive relationships
What you'll get in return
Industry leading training, support and career development with a company offering long term stability with a world class reputation.
Extensive and highly competitive benefits package
What you need to do now
If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts.
If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move.
Resourcing Group is acting as an Employment Agency in relation to this vacancy
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