Book a Builder UKSouthend-on-Sea
Call Centre Manager - Managing a Sales Team
Essex
Salary depending on experience plus bonuses
Monday - Friday
Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople.
We are seeking...
London, 36 mi from Southend-on-Sea
Role: Call Centre Inbound Sales Advisor
Location: Camden, London
Salary: £29,000 & competitive bonus scheme
Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week
Are you...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
Hawk 3 Talent SolutionsStanford-le-Hope, 11 mi from Southend-on-Sea
Job: Customer Service Advisor /Call Centre
Location: Coryton, Essex (Flexibility once trained to Work from Home and the office)
Salary: Up to £28K
Job type: Permanent, Full Time
Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00...
ApexFocusGroupSouthend-on-Sea
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No call centre representative agent experience needed.
Call Centre Representative Agent Work From Home...
ApexFocusGroupGillingham, 13 mi from Southend-on-Sea
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No call centre representative agent experience needed.
Call Centre Representative Agent Work From Home...
Interaction RecruitmentHarlow, 30 mi from Southend-on-Sea
a dedicated Collections Advisor to join this esteemed company in Harlow. As a Collections Advisor, you'll play a pivotal role in maximising the collection of overdue debts and providing exceptional customer service within their busy call centre environment...
Get new jobs by email!
Get email updates for the latest Call Centre jobs in Southend-on-Sea
It's free, and you can cancel email updates at any time
Call Centre Team Leader
Camden | Permanent | £34,000/year | www.cv-library.co.uk |
Role: Call Centre Team Leader
Location: Camden, London
Salary: £34,000 & competitive bonus scheme
Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week
Are you looking for a company that rewards you? A growing company that has a clear progression path?
Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts with a competitive bonus scheme!
The role of the Call Centre Team Leader
Accountabilities & Deliverables of this Call Centre Team Leader
Role requirements of a Call Centre Team Leader
Leading the team to achieve target and hit SLA/KPIs.
You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.
Ability to lead by example with high levels of customer service and closing skills.
Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files.
Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats.
Delivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by Call Manager.
Utilises Coaching in 121s
Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward.
Delivers documentation based on constant coaching and improvement of their team
All paperwork is clear, concise, and legible with all areas completed for review by Senior Management.Personal Attributes of a Call Centre Team Leader
Good understanding of telephony systems.
Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees.
Extensive knowledge of Microsoft packages.
Strong commercial awareness
Proactive and decisive approach to problem solving.
Strong organisational aptitude and proven time management skills.
Please apply online for an immediate interview!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.
The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
Location: Camden, London
Salary: £34,000 & competitive bonus scheme
Operational Hours: Mon-Friday 8am-8pm with some weekend working on a rotational shift pattern 9-6pm- working 40 hours per week
Are you looking for a company that rewards you? A growing company that has a clear progression path?
Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts with a competitive bonus scheme!
The role of the Call Centre Team Leader
Accountabilities & Deliverables of this Call Centre Team Leader
Role requirements of a Call Centre Team Leader
Leading the team to achieve target and hit SLA/KPIs.
You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers.
Ability to lead by example with high levels of customer service and closing skills.
Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files.
Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats.
Delivers weekly plans at healthy check meetings, through daily performance reviews and the delivery of work set by Call Manager.
Utilises Coaching in 121s
Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward.
Delivers documentation based on constant coaching and improvement of their team
All paperwork is clear, concise, and legible with all areas completed for review by Senior Management.Personal Attributes of a Call Centre Team Leader
Good understanding of telephony systems.
Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees.
Extensive knowledge of Microsoft packages.
Strong commercial awareness
Proactive and decisive approach to problem solving.
Strong organisational aptitude and proven time management skills.
Please apply online for an immediate interview!
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.
The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database