AppleSheffield
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that’s unlike any other.As a Specialist, it starts with you discovering customers’ needs.And with the support of your store team members, you match those needs with the right product...
Chesterfield
and provide whole class or individual learning support for pupils with or without special needs as directed by the teacher.
Assist in the development of individual education and behavioural plans, setting challenging expectations for pupils to achieve...
Frasers GroupShirebrook
experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Job Description The role of the People Systems Support Analyst is to monitor, configure and support the suite of applications...
Sue Ross LegalDronfield
Duties and key responsibilities
• Provide excellent customer service and administrative support to colleagues.
• Ensure the information you give to customers is correct, inform your manager of any gaps in your product knowledge so that training can...
Pertemps Burton CommercialSwadlincote
Pertemps are looking for a dynamic Admin support to join our successful client based in Swadlincote and support the Sales team doing all the administration and providing Customer support.
We are seeking a highly motivated and customer-oriented...
One to One Support ServicesChesterfield
services
c)To support the Service Manager with the organization of services that will empower the individual to live as independently as possible with appropriate levels of intervention / support.
d)Providing administrative support for the Service Manager...
We Do Social WorkDerby
This amazing opportunity allows you to provide administrative and other support where co-ordination, interaction and awareness of related activities are important. You will be providing information and services to various stakeholders, including...
Get new jobs by email!
Get email updates for the latest Administrative Support jobs in Derbyshire
It's free, and you can cancel email updates at any time
Technical Support Administrator
Dronfield | www.cv-library.co.uk |
Sue Ross Recruitment are recruiting for a well-established company, who supply a niche hobby product to customers on an international scale. We are looking for a Technical Support Administrator working in a busy fast paced environment; responsibilities include liaising with customers and staff to ensure the smooth running of the department, arranging and receiving customer and manufacturer returns, distributing work to the technicians and managing correspondence by phone, email, and website chat.
Duties and key responsibilities
• Provide excellent customer service and administrative support to colleagues.
• Ensure the information you give to customers is correct, inform your manager of any gaps in your product knowledge so that training can be arranged.
• Handling of customer service issues.
• Effective use of company diary system.
• Make and receive telephone calls.
• Manage emails.
• Book in returns.
• Use web admin site to administrate returns notes.
• Place customer orders.
• Process order payments and refunds.
• Knowledge and use of shipping carrier systems
• Work area to be kept tidy and clutter free.
• Ensure office space is kept clear and organised.
• Any other tasks relevant to your role.
Skills and Abilities
• Attention to detail is essential to this role.
• Excellent organisational skills are essential for this role.
• Excellent Time management and the ability to work to deadlines.
• Able to follow verbal and written instructions.
• Strong communication skills
• Ability to work on own initiative.
• Ability to cope well under pressure.
• Self-Motivated with a positive attitude
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Duties and key responsibilities
• Provide excellent customer service and administrative support to colleagues.
• Ensure the information you give to customers is correct, inform your manager of any gaps in your product knowledge so that training can be arranged.
• Handling of customer service issues.
• Effective use of company diary system.
• Make and receive telephone calls.
• Manage emails.
• Book in returns.
• Use web admin site to administrate returns notes.
• Place customer orders.
• Process order payments and refunds.
• Knowledge and use of shipping carrier systems
• Work area to be kept tidy and clutter free.
• Ensure office space is kept clear and organised.
• Any other tasks relevant to your role.
Skills and Abilities
• Attention to detail is essential to this role.
• Excellent organisational skills are essential for this role.
• Excellent Time management and the ability to work to deadlines.
• Able to follow verbal and written instructions.
• Strong communication skills
• Ability to work on own initiative.
• Ability to cope well under pressure.
• Self-Motivated with a positive attitude
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Best jobs you don't want to miss: