HavenEngland
Join our team at Golden Sands set in the beautiful town of Rhyl with a gorgeous beach setting and lots of Haven fun.Quebec Road, Mablethorpe, Lincs LN12 1QJ GBR.Come andjoin our One Great Team here at Haven as a Fast Food Shift Leader!.Who doesn’t love a good takeaway? .At Haven, we’ve brought some ...
Zimmer BiometSwindon, 23 mi from Tidworth
queries to be able to invoice and credit customers as required. Working to KPIs and ensuring high level of customer experience by answering incoming customer calls within expected timeframe. Monitor the respective queues within Salesforce ensuring timely...
Marks SattinEngland
A Large Construction/Contractor firm is urgently seeking a Payroll Administrator, to take ownership of an entire process for one of their Groups. ...
Zest 4 TalentSalisbury, 13 mi from Tidworth
Zest4Talent is excited to be recruiting for a Customer Experience Team Leader to join a growing adventure and outdoor pursuits company. A competitive salary of £30-35k per annum is on offer as well as a fun and varied working environment.
Great...
Compass GroupPewsey, 8 mi from Tidworth
were known for! Youll help to keep our clients and customers smiling with dining experiences that align with popular tastes and dietary requirements, and in return, youll have the opportunity to progress your culinary career in a market-leading food...
Compass GroupPewsey, 8 mi from Tidworth
were known for! Youll help to keep our clients and customers smiling with dining experiences that align with popular tastes and dietary requirements, and in return, youll have the opportunity to progress your culinary career in a market-leading food...
Compass GroupPewsey, 8 mi from Tidworth
were known for! Youll help to keep our clients and customers smiling with dining experiences that align with popular tastes and dietary requirements, and in return, youll have the opportunity to progress your culinary career in a market-leading food...
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Help Desk/Call Centre Manager
Tidworth | Permanent | £42,200/year | www.cv-library.co.uk |
HELP DESK MANAGER
As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers.
Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a ‘Safety First’ value, you’ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility.
You’ll operate under the ethos of “one team”, sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that’s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience.
BENEFITS
Contributory Company Pension Plan matched up to 6%, plus individual life assurance.
A shopping discounts scheme
Employee assistance and health and wellbeing check ins
Reward and recognition to celebrate outstanding achievements.
Free on-site parking
25 days annual leave plus bank holidays, as well as the option to buy and sell holiday
On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES
It is necessary for this role to hold A Levels, GCSE English Language and Maths.. Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting.
Familiarity with Facilities Helpdesk software is essential.
The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service.
We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement
As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers.
Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a ‘Safety First’ value, you’ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility.
You’ll operate under the ethos of “one team”, sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that’s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience.
BENEFITS
Contributory Company Pension Plan matched up to 6%, plus individual life assurance.
A shopping discounts scheme
Employee assistance and health and wellbeing check ins
Reward and recognition to celebrate outstanding achievements.
Free on-site parking
25 days annual leave plus bank holidays, as well as the option to buy and sell holiday
On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES
It is necessary for this role to hold A Levels, GCSE English Language and Maths.. Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting.
Familiarity with Facilities Helpdesk software is essential.
The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service.
We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement
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