999 Emergency Call Handler | Yorkshire Ambulance Service NHS Trust
Yorkshire Ambulance Service is currently looking for emergency call takers (999 Call Handlers), full-time and part-time shift working is available.
• Full-time salary£22,816 rising to £24,336after 2 years (pro rata for part time employees)
• We also offer anattractive shift allowancefor unsocial hours which can attract anenhancement of up to a maximum of £429.00 per monthgross (pro rata for part time employees). The unsocial hours are:• Saturday: midnight to midnight and any weekday after 8pm and before 6am
• All time on Sundays and Public holidays: midnight to midnight
• Full-time and part-time hours with flexible working options available
Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.
Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world.
You can make an invaluable difference every day to patients by providing help and support to people at their time of need.
Yorkshire Ambulance Service NHS Trust are now recruiting for 999 Call Handlers (Emergency Medical Dispatchers/EMD) in our Emergency (999) Operations Centres based in Wakefield and York.
Full training will be provided.
As a 999 Call Handler (EMD), your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:
• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary e.g. during a Major incident.
The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our values:Compassion, One Team, Integrity, Innovation, EmpowermentandResilienceare at the heart of all we do.
What we can offer:
• Flexible working including part-time hours, and flexible hours.
• 27 days annual leave, increasing to 33 with service (pro rata for part time).
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Dedicated employee assistance and counselling service.
• Opportunities for progression and development through ongoing training.
• Full YAS uniform included.
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.
When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.
If you are successful at the shortlisting stage of the process, you will be invited to our Wakefield headquarters on Saturday 18th May 2024 to complete an assessment. If you pass the assessment, you will be offered an interview on the same day.
Training courses start from June 2024 onwards.
Please note, we ask that all those successful at interview are able to commit to 100% attendance on the training course and mentorship periods.
Classroom training will be office hours Monday to Friday at either Gildersome, York or Wakefield. Thiswill be followed by a period of mentorship to support training and development.
During mentorship trainees are required to be flexible to accommodate a variety of shifts. Upon successful completion of training, successful applicants will be allocated a line on the attached rota.
Previous applicants who have been unsuccessful at interview may not re apply within 3 months of the interview date.
Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.
This advert closes on Monday 6 May 2024
• Full-time salary£22,816 rising to £24,336after 2 years (pro rata for part time employees)
• We also offer anattractive shift allowancefor unsocial hours which can attract anenhancement of up to a maximum of £429.00 per monthgross (pro rata for part time employees). The unsocial hours are:• Saturday: midnight to midnight and any weekday after 8pm and before 6am
• All time on Sundays and Public holidays: midnight to midnight
• Full-time and part-time hours with flexible working options available
Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.
Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save a life or you could be helping to bring new life into the world.
You can make an invaluable difference every day to patients by providing help and support to people at their time of need.
Yorkshire Ambulance Service NHS Trust are now recruiting for 999 Call Handlers (Emergency Medical Dispatchers/EMD) in our Emergency (999) Operations Centres based in Wakefield and York.
Full training will be provided.
As a 999 Call Handler (EMD), your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:
• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary e.g. during a Major incident.
The attached example rota includes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 5,800 staff, who together with over 1,100 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our values:Compassion, One Team, Integrity, Innovation, EmpowermentandResilienceare at the heart of all we do.
What we can offer:
• Flexible working including part-time hours, and flexible hours.
• 27 days annual leave, increasing to 33 with service (pro rata for part time).
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
• Dedicated employee assistance and counselling service.
• Opportunities for progression and development through ongoing training.
• Full YAS uniform included.
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.
When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.
If you are successful at the shortlisting stage of the process, you will be invited to our Wakefield headquarters on Saturday 18th May 2024 to complete an assessment. If you pass the assessment, you will be offered an interview on the same day.
Training courses start from June 2024 onwards.
Please note, we ask that all those successful at interview are able to commit to 100% attendance on the training course and mentorship periods.
Classroom training will be office hours Monday to Friday at either Gildersome, York or Wakefield. Thiswill be followed by a period of mentorship to support training and development.
During mentorship trainees are required to be flexible to accommodate a variety of shifts. Upon successful completion of training, successful applicants will be allocated a line on the attached rota.
Previous applicants who have been unsuccessful at interview may not re apply within 3 months of the interview date.
Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.
This advert closes on Monday 6 May 2024
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