General Manager - Private Members Club
Royal Tunbridge Wells | Permanent | £42,000 - £45,000/year | www.cv-library.co.uk |
Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club’s day to day operations and host exclusive members.
Paying: A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus.
Working hours: 40 hours per week over shift patterns.
Opening hours: Monday to Wednesday 8.000am – 7.00pm, Thursday – Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday.
Responsibilities:
• Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.
• Overseeing all staff budgets and operations of the private members club and cafe.
• Formulating & implementing the overall strategy, setting goals for growth.
• Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.
• Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.
• Ensuring employees work productively and professionally at all times, following all H&S regulations.
• Overseeing recruitment, training of new employees and full induction and training for new starters.
• Preparing regular reports for Shareholders and Directors.
• Leading by example, setting the tone of service, providing service training to include upselling techniques.
• Supporting, motivating, and encouraging good staff relations by promoting a positive.
• Handling complaints and training the wider team on complaint management.
• Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
Operational Responsibilities:
• Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.
• Managing and liaising with all external contractors and suppliers of the club.
• Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.
• Setting team targets and driving continous improvement.
• Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.
• Conducting annual appraisals, probation reviews and regular 1-2-1’s with direct reports.
Integrity:
• Act in a highly professional and courteous manner at all times.
• Keeping all club business & HR information private and confidential.
• Informing the Directors of any information that may be detrimental to the club.
• Promoting the club in a positive way and adhering to organisational code of conduct at all times.
The Candidate:
• 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.
• Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).
• Strong financial acumen, ability to drive revenue and understand forecasts and P&L.
• Up to date knowledge of regulations, health and safety and compliance..
• Events management/logistics experience.
• Food, beverage, and bar management experience.
• Understanding of rewarding and motivating techniques and best practices.
• Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams
Paying: A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus.
Working hours: 40 hours per week over shift patterns.
Opening hours: Monday to Wednesday 8.000am – 7.00pm, Thursday – Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday.
Responsibilities:
• Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.
• Overseeing all staff budgets and operations of the private members club and cafe.
• Formulating & implementing the overall strategy, setting goals for growth.
• Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.
• Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.
• Ensuring employees work productively and professionally at all times, following all H&S regulations.
• Overseeing recruitment, training of new employees and full induction and training for new starters.
• Preparing regular reports for Shareholders and Directors.
• Leading by example, setting the tone of service, providing service training to include upselling techniques.
• Supporting, motivating, and encouraging good staff relations by promoting a positive.
• Handling complaints and training the wider team on complaint management.
• Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
Operational Responsibilities:
• Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.
• Managing and liaising with all external contractors and suppliers of the club.
• Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.
• Setting team targets and driving continous improvement.
• Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.
• Conducting annual appraisals, probation reviews and regular 1-2-1’s with direct reports.
Integrity:
• Act in a highly professional and courteous manner at all times.
• Keeping all club business & HR information private and confidential.
• Informing the Directors of any information that may be detrimental to the club.
• Promoting the club in a positive way and adhering to organisational code of conduct at all times.
The Candidate:
• 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.
• Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).
• Strong financial acumen, ability to drive revenue and understand forecasts and P&L.
• Up to date knowledge of regulations, health and safety and compliance..
• Events management/logistics experience.
• Food, beverage, and bar management experience.
• Understanding of rewarding and motivating techniques and best practices.
• Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams
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