Daniel Owen LtdLondon, 28 mi from Marlow
unparalleled customer experiences and services for all residents, guests, contractors, and clients.As a Concierge, your responsibilities will include:Warmly welcoming residents and addressing inquiries via telephone or in-person at the reception desk.Providing...
London, 28 mi from Marlow
Booking Agent (Reservations / Hospitality / Events Background) - West London - 30k DOE
I am currently recruiting for a company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.
This role would...
Multi-Trades RecruitmentNorthwood
Multi Trades Recruitment is looking for a Hard Landscaper in the Northwood area.Paving - porcelain and natural stone.Carpentry - decking and pergolas.Fencing, planting, ground works - .Levelling and drainage, laying turf and artificial grass.Must have experience in building of residential garde...
Hays Accountancy and FinanceLeatherhead
Established in the 1930s this top 50 accountancy practice stands as a leading Chartered Accountancy and Tax Advisory practice, renowned for our distinguished reputation.Their core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued....
The EmoryLondon, 28 mi from Marlow
Guest Services Agent
The Emory
A fantastic opportunity has arisen for a passionate and motivated Guest Services Agent to join the opening Guest Services team at The Emory.
The Maybourne is proud to introduce a new architectural landmark to London...
The BoTreeLondon, 28 mi from Marlow
and hotel revenue by promoting the hotel's other services and facilities to guests.
As our Reservations and Groups Agent, here are some of the great benefits you will receive:
• Cycle to work scheme
• Dedicated employee assistance program through Health...
Absolutely RecruitmentLondon, 28 mi from Marlow
reservations and maximise restaurant covers for every service.
2. Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline...
C&M Travel RecruitmentLondon, 28 mi from Marlow
Booking Agent (Reservations / Hospitality / Events Background) - West London - 30k DOE I am currently recruiting for a company that offers a Bespoke Accommodation service, sourcing hotels, serviced apartments and private housing.
This role would...
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Guest Services Manager
Egham | Permanent | £28,000/year | www.cv-library.co.uk |
Guest Services Manager required for a prestigious property located in the Egham, Surrey area. Transport will be ideal if living in the local area, due to shift work and location.
As Guest Services Manager candidates require a background within a premier 4 or 5 star standard hotel or similar as this role will be undertaking duty management. The role will require that you are visible to guests ensuring that an excellent service is provided.
You will be working within front of house areas including food & beverage and reception, liaising with the supervisors / team managers and teams.
As Guest Services Manager:
The Role includes:
A smart, friendly, well organised, guest service focused individual is sought to complete the Guest Services team. You must have a five star smile! and a warm welcoming and approachable personality. You are key to the guest service experience.
You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay.
• 5 days per week, 40 hrs flexible shifts covering daytime and evening shifts, including weekends (7am – 3.30pm and 3.00pm to finish)
• Complete Duty Management shifts as detailed on the early/late shift checklists.
• Ensuring that during the shift all departments are correctly staffed to provide the best levels of service.
• Ensuring all staff on duty in all areas are presented to the required standard.
• Ensure all areas of the hotel are presented to a 5 Star standard at all times.
• Hold the Daily meeting with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them.
• Assisting departments at peak periods to ensure service levels are achieved.
• Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event and those with special requirements.
• Liaison with all departments to ensure the operation runs smoothly throughout the day/evening.
• Carry the Guest Services phone at all times so you can be a point of contact with operational staff to support and coach and action solutions where challenges arise.
• Resolve all guest complaints and ensure guest satisfaction prior to departure.
• Responsible for health and safety, fire safety and procedures during your shift.
• Ensure an effective handover to the next Duty Manager to assist with continuity of service.
• During busy arrival or departure periods acting as Host Manager in hotel reception, welcoming arrival/departing guests and co-ordinating concierge and supporting reception.
• Oversee the Concierge team to ensure service standards area achieved and guests receive top service through their guest journey while at the hotel.
Requirements include:
• Excellent standard of personal appearance
• Friendly and confident communicator in person, on the telephone and in writing
• Warm and friendly disposition
• Genuine desire to serve our guests
• Ability to coach and direct staff while on shift
• Organised and good attention to detail
• Must hold operational hotel experience across a range of food and beverage as well as front of house departments to be considered
The salary for Guest Services Manager is given as £28,000 / per annum (£26,000 + £2,000 per annum guaranteed service charge payment paid quarterly) / plus an additional end of financial year service charge bonus also paid. Transport is desirable due to location and shift.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
Please send an up to date copy of your Curriculum Vitae.
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
Please send an up to date copy of your Curriculum Vitae.
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK
As Guest Services Manager candidates require a background within a premier 4 or 5 star standard hotel or similar as this role will be undertaking duty management. The role will require that you are visible to guests ensuring that an excellent service is provided.
You will be working within front of house areas including food & beverage and reception, liaising with the supervisors / team managers and teams.
As Guest Services Manager:
The Role includes:
A smart, friendly, well organised, guest service focused individual is sought to complete the Guest Services team. You must have a five star smile! and a warm welcoming and approachable personality. You are key to the guest service experience.
You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay.
• 5 days per week, 40 hrs flexible shifts covering daytime and evening shifts, including weekends (7am – 3.30pm and 3.00pm to finish)
• Complete Duty Management shifts as detailed on the early/late shift checklists.
• Ensuring that during the shift all departments are correctly staffed to provide the best levels of service.
• Ensuring all staff on duty in all areas are presented to the required standard.
• Ensure all areas of the hotel are presented to a 5 Star standard at all times.
• Hold the Daily meeting with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them.
• Assisting departments at peak periods to ensure service levels are achieved.
• Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event and those with special requirements.
• Liaison with all departments to ensure the operation runs smoothly throughout the day/evening.
• Carry the Guest Services phone at all times so you can be a point of contact with operational staff to support and coach and action solutions where challenges arise.
• Resolve all guest complaints and ensure guest satisfaction prior to departure.
• Responsible for health and safety, fire safety and procedures during your shift.
• Ensure an effective handover to the next Duty Manager to assist with continuity of service.
• During busy arrival or departure periods acting as Host Manager in hotel reception, welcoming arrival/departing guests and co-ordinating concierge and supporting reception.
• Oversee the Concierge team to ensure service standards area achieved and guests receive top service through their guest journey while at the hotel.
Requirements include:
• Excellent standard of personal appearance
• Friendly and confident communicator in person, on the telephone and in writing
• Warm and friendly disposition
• Genuine desire to serve our guests
• Ability to coach and direct staff while on shift
• Organised and good attention to detail
• Must hold operational hotel experience across a range of food and beverage as well as front of house departments to be considered
The salary for Guest Services Manager is given as £28,000 / per annum (£26,000 + £2,000 per annum guaranteed service charge payment paid quarterly) / plus an additional end of financial year service charge bonus also paid. Transport is desirable due to location and shift.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
Please send an up to date copy of your Curriculum Vitae.
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
Please send an up to date copy of your Curriculum Vitae.
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK
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