Dover Precision ComponentsChester
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Chester
with using Motor Dealership Database SoftwareAs a Service Advisor with our Client you will be expected to:
Professionally communicate with customers about service and repair work required on their vehicle
Produce Job Cards on in-house computer systems
Update...
Chester
Permanent
Salary: £NEG DOE + Annual Bonus and Company Benefits
HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet...
Turning PointManchester
What does it take to become a leading health and socialcare organisation in the UK?.It takes people whocan turn lives around every day - providing encouragement,delivering innovative services and generally improving life forindividuals with a learning disability or those affected by drugand alcohol ...
Marks SattinManchester
Accounts Assistant | Wythenshawe | 12 month Contract | Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and adm...
PSi TalentChester
private medical cover, retail offers and discounts, performance reviews, discretionary bonus. You will be within a modern, open-plan office with a collaborative and supportive working environment.
Customer Service and Sales Advisors communicate regularly...
Hr GoChester
Permanent
Salary: £NEG DOE + Annual Bonus and Company Benefits
HR GO recritment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet...
Perfect PlacementLangley (Cheshire)
Advisor for our Client, you can expect a salary with up to £40,000 OTE.
Duties as a Senior Service Advisor will include:
Professionally communicate with customers about repair work required on their vehicle
Produce Job Cards on in-house computer...
1 similar job: United Kingdom
Get new jobs by email!
Get email updates for the latest Communications Advisor jobs in Cheshire
It's free, and you can cancel email updates at any time
Financial Support Advisor
Chester | www.cv-library.co.uk |
Job Specification
Position: Financial Support Advisor
Location: Chester (Site Based Role)
Hours:
• 37.5 Hours per week Monday
• Thursday between 8:00
• 19:00 / Friday 8:00
• 18:00 / Sat morning 8:00
• 12:00 (at home once trained)
Contract: Permanent
Salary: £NEG DOE + Annual Bonus and Company Benefits
HR GO recritment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.
Responsibilities:
Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
Identify, recognize and work with customers whose circumstances are often vulnerable.
Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
Where applicable signpost customers to relevant non-for-profit organizations for support and advice
Work towards achieving daily and monthly targets both individually and as a team.
Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
Raise any procedural, departmental risks and concerns in line with company process and escalation routes.
Skills/Experience:
Previous call centre or collections experience (desirable), and full training will be provided
Working knowledge of Microsoft Office applications
Basic IT skills
Good communication skills (written and verbal)
A team player
Positive attitude
Flexible in approach
Ability to work to tight deadlines
This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.
Due to the nature of the role, these will be subject to a DBS and Credit Check.
Please do not hesitate to contact me for further information on (phone number removed) or email
Position: Financial Support Advisor
Location: Chester (Site Based Role)
Hours:
• 37.5 Hours per week Monday
• Thursday between 8:00
• 19:00 / Friday 8:00
• 18:00 / Sat morning 8:00
• 12:00 (at home once trained)
Contract: Permanent
Salary: £NEG DOE + Annual Bonus and Company Benefits
HR GO recritment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.
Responsibilities:
Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
Identify, recognize and work with customers whose circumstances are often vulnerable.
Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
Where applicable signpost customers to relevant non-for-profit organizations for support and advice
Work towards achieving daily and monthly targets both individually and as a team.
Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
Raise any procedural, departmental risks and concerns in line with company process and escalation routes.
Skills/Experience:
Previous call centre or collections experience (desirable), and full training will be provided
Working knowledge of Microsoft Office applications
Basic IT skills
Good communication skills (written and verbal)
A team player
Positive attitude
Flexible in approach
Ability to work to tight deadlines
This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.
Due to the nature of the role, these will be subject to a DBS and Credit Check.
Please do not hesitate to contact me for further information on (phone number removed) or email
Best jobs you don't want to miss: