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Receptionist / Customer Service Advisor - Bristol
Bristol | Temporary | www.cv-library.co.uk |
Manpower are recruiting for a receptionist / customer service adviser to work for a leading provider of student accommodation in central Bristol.
As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.
Responsibilities:
Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
Support students in understanding and adhering to accommodation policies, rules, and guidelines.
Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
Liaise with the maintenance operative to ensure issues are resolved satisfactory
Liaise with contractors
Manage the email inbox and answer calls
Manage to post for residentsSkills required:
Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
Sensitivity to cultural diversity and the needs of international students.
Proficiency in using computers and basic office software.
A positive and adaptable mindset, capable of working well within a team This is a temporary assignment initially for a 6-week period, however it is likely to be extended.
Immediate starts available.
Interested?
Apply today
As a receptionist / customer service adviser, you will play a crucial role in ensuring a smooth and enjoyable experience for the student residents during their period of stay. Your main responsibility will be to provide exceptional customer service, assisting with enquiries, addressing concerns, and facilitating a positive living experience.
Responsibilities:
Address student enquiries, concerns, and requests promptly and professionally, either in person, via phone, or through email.
Support students in understanding and adhering to accommodation policies, rules, and guidelines.
Maintain accurate records of resident interactions, feedback, and any issues reported, using the internal system.
Liaise with the maintenance operative to ensure issues are resolved satisfactory
Liaise with contractors
Manage the email inbox and answer calls
Manage to post for residentsSkills required:
Previous customer service experience is highly desirable, preferably in the hospitality, student accommodation, or related industry.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive attitude to resolve issues effectively.
Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
Sensitivity to cultural diversity and the needs of international students.
Proficiency in using computers and basic office software.
A positive and adaptable mindset, capable of working well within a team This is a temporary assignment initially for a 6-week period, however it is likely to be extended.
Immediate starts available.
Interested?
Apply today
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