Dover Precision ComponentsSaint Asaph
Energy Resources industry, have pioneered technology developments and are renowned for the quality and reliability of their product range which includes reciprocating compressor valves, packing cases, pistons, rings, and wipers, supplying to both OEM's and the aftermarket.With established manufactur...
Wigan, 19 mi from Birkenhead
and a passion for managing projects throughout their entire lifecycle. The successful candidate will have a solid background in IT operations and, more specifically, managing third party stakeholders. The ideal candidate will have experience of public cloud...
Accountable Recruitment LimitedChester
Accountable Recruitment are working with a growing organisation based in Deeside for a Purchase Ledger Clerk on a Permanent basis.Salary - £24,000-£28,000 Hours.Ensure purchase invoices are processed in a timely and accurate basis.Preparation of payment proposals.Reconciliation of supplier statement...
Marks SattinSt Helens
Accounts Assistant | Haydock| Office Based | £30,000.We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team.As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Process...
InfoSec People LtdWarrington, 19 mi from Birkenhead
Job Post: IT Operations Analyst Location: Warrington Type: Full-Time Salary: Up to £45,000 We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst.
This position is with a prominent...
Aspire Recruitment SolutionsLiverpool, 8 mi from Birkenhead
resolution, and innovation to ensure seamless processes.
Role responsibilities:
As the IT Manager, you'll be at the forefront of driving IT performance and KPIs for the whole of IT operations.
You will be responsible for managing IT capacity and resolving...
InfoSec People LtdWarrington, 19 mi from Birkenhead
Job Post: IT Operations Analyst Location: Type: Full-Time
We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology...
InfoSec People LtdWarrington, 19 mi from Birkenhead
Job Post: IT Operations Analyst Location: Type: Full-Time
We are working with a forward-thinking and innovative company based in Warrington, that is seeking an IT Operations Analyst. This position is with a prominent and progressive technology...
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IT Service Operations Manager
Manchester | Permanent | £40,000 - £50,000/year | www.cv-library.co.uk |
Our client’s IT department is undergoing a rapid transformation with the objective to consolidate and standardise their infrastructure and operations processes in a scalable way to enable and support the planned rapid growth of the business.
This is a remote (Home Based) role - you can be based anywhere in the UK. There will be occasional travel to sites and overnight stays from time to time - you will need to have a UK driving licence.
The IT Service Operations Manager will focus on the day-to-day operations, to provide an excellent IT experience to users throughout the business.
The candidate must be customer service driven and be prepared to do whatever it takes to ensure smooth running IT services. The role is responsible for ensuring that the core Infrastructure functions are performed, that all systems are secure, monitored, backed up and patched.
The candidate will work with our 3rd party suppliers (Service desk, Managed Print, Network Providers, Data Cabling) to ensure that the day to day needs of the business are being met reviewed and improved.
Essential
• Experience with the following technologies:Supporting Windows architecture, Supporting LAN equipment, Supporting WAN Services (particularly SDWAN), Supporting Microsoft M365, Supporting Microsoft Azure
• The ability to research and implement systems independently
• An analytical approach to problem solving
• Service desk management experience
• Reliability, judgment and attention to detail
Key responsibilities and tasks
Operations
• Ensure that any major incidents are tracked, reported and communicated
• Manage Supplier relationships covering 3rd party support and outsourced consultancy
• Ensure that all systems are effectively monitored across the IT estate
• Ensure that all systems are backed up and regularly reviewed
• Ensure all Infrastructure systems are in support
• Ensure that all systems are regularly patched and compliant with security policies
• Ensure that the Asset Database is maintained and up to date
• Operate within an ITIL framework to support the daily operation of IT services
• Own the desktop and server build definition and maintain all computers within the security profile of the business
• Maintain security across the network according to industry best practice
Support
• Act as a point of escalation for the organisation for any service impacting issues
• Manage the escalation of incidents within the business and ensure OLA and SLAs are met
• Provide assistance and education to end users
• Document processes for the infrastructure team core activities
• Raise the technical competence of lower tier support functions
• Ensure that all Network, Server or Telephony related problems are managed by 3rd party suppliers to the swiftest resolution in line with SLAs
Other requirements specific to the role
• * Occasional travel will be required to our sites within the UK or to attend meetings
• Out of hours support and occasional weekend work will be required (including unsociable hours)
• Stays away from home will be periodically required
There is a great opportunity to develop your role here as the business grows, and to play a key role in the IT transformation that will enable them to do this. You’ll need to be flexible, reliable, and a self-starter – someone who is happy to proactively find solutions to problems even in technology areas that are less familiar to them.
Interested? Send your CV now
This is a remote (Home Based) role - you can be based anywhere in the UK. There will be occasional travel to sites and overnight stays from time to time - you will need to have a UK driving licence.
The IT Service Operations Manager will focus on the day-to-day operations, to provide an excellent IT experience to users throughout the business.
The candidate must be customer service driven and be prepared to do whatever it takes to ensure smooth running IT services. The role is responsible for ensuring that the core Infrastructure functions are performed, that all systems are secure, monitored, backed up and patched.
The candidate will work with our 3rd party suppliers (Service desk, Managed Print, Network Providers, Data Cabling) to ensure that the day to day needs of the business are being met reviewed and improved.
Essential
• Experience with the following technologies:Supporting Windows architecture, Supporting LAN equipment, Supporting WAN Services (particularly SDWAN), Supporting Microsoft M365, Supporting Microsoft Azure
• The ability to research and implement systems independently
• An analytical approach to problem solving
• Service desk management experience
• Reliability, judgment and attention to detail
Key responsibilities and tasks
Operations
• Ensure that any major incidents are tracked, reported and communicated
• Manage Supplier relationships covering 3rd party support and outsourced consultancy
• Ensure that all systems are effectively monitored across the IT estate
• Ensure that all systems are backed up and regularly reviewed
• Ensure all Infrastructure systems are in support
• Ensure that all systems are regularly patched and compliant with security policies
• Ensure that the Asset Database is maintained and up to date
• Operate within an ITIL framework to support the daily operation of IT services
• Own the desktop and server build definition and maintain all computers within the security profile of the business
• Maintain security across the network according to industry best practice
Support
• Act as a point of escalation for the organisation for any service impacting issues
• Manage the escalation of incidents within the business and ensure OLA and SLAs are met
• Provide assistance and education to end users
• Document processes for the infrastructure team core activities
• Raise the technical competence of lower tier support functions
• Ensure that all Network, Server or Telephony related problems are managed by 3rd party suppliers to the swiftest resolution in line with SLAs
Other requirements specific to the role
• * Occasional travel will be required to our sites within the UK or to attend meetings
• Out of hours support and occasional weekend work will be required (including unsociable hours)
• Stays away from home will be periodically required
There is a great opportunity to develop your role here as the business grows, and to play a key role in the IT transformation that will enable them to do this. You’ll need to be flexible, reliable, and a self-starter – someone who is happy to proactively find solutions to problems even in technology areas that are less familiar to them.
Interested? Send your CV now
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