Centre PeopleLondon, 28 mi from High Wycombe
Knowledge of logistics software or transport management systems (SAP ideal)
• Excellent written and oral communications skills in English
• Basic financial accounting knowledge
• Excellent organizational and time-management skills
• English (Business level...
Staines, 18 mi from High Wycombe
Account Manager - Logistics
Our client, a vibrant and highly reputable courier company nestled in the heart of Staines/Heathrow, is seeking a passionate and adept Account Manager to join their team. With over a decade of excellence under...
London, 28 mi from High Wycombe
An exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch...
London, 28 mi from High Wycombe
FRENCH SELECTION (FS)
Dutch or German speaking logistics coordinator
Location: London
Hybrid work 2 days a week in the office
Salary: £37,000 per annum
Ref: 5424D2
To apply using our preferred format, please visit French Selection website, go...
Future Build RecruitmentNewbury, 30 mi from High Wycombe
on the Accounting System covering storage and shunting without delay. Check and approve storage invoices and storage-associated costs, exploring ways to reduce future storage and transport costs assertively. Management and reporting Supervising of the logistics team...
Bennett and Game Recruitment LTDLondon, 28 mi from High Wycombe
Logistics Coordinator required to join an industry leading door manufacturer located in Kent. They are looking for an individual with a manufacturing background and experience in Import / Export Customs Documentation/Processes.
Logistics...
DPDBicester
Starting your own business as an Owner Driver with DPD has never been easier. With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD. All you will need is a valid UK driver’s licence. Lots of work – with online shopping growing every day, you’ll...
DPDBicester
Starting your own business as an Owner Driver with DPD has never been easier. With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD. All you will need is a valid UK driver’s licence. Lots of work – with online shopping growing every day, you’ll...
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Senior Logistics Customer Care Associate
London | Permanent | www.cv-library.co.uk |
Our client an international and specialised Distributor is seeking a Senior Logistics Customer Care Associate for their office in London. This is a hybrid role.
The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily operations including imports, warehouses, deliveries to customers, exports outside Europe and demand planning.
This role is essential in supporting the Customer Care Manager, will facilitate the effective delivery of fulfilment process to their customers, against defined KPIs and SLAs. The requirement of the role is not only to support a team of customer care the daily execution of the business, but to also engage with key projects, monthly reporting, team development and workload.
The successful candidate will be a proactive, organised, and hands-on individual with excellent business communication skills.As our business continues to grow, and our geographical reach expands, the role will require you to be comfortable with working in a fast-paced and constantly evolving environment.
You will need to be self-motivated and able to multi-task, while maintaining a high level of accuracy. It is important to be able to lead the team across simultaneous projects, often under pressure.
• Managing a team of 4-5 direct reports
• Coaching, training and developing the team
• Performance reviews
• Inductions and support training plans for new starters
• Probation meetings for new starters
• Interviewing and recruitment
• Project work
• Maintaining a positive attitude and keeping morale high within the team
• Managing the order fulfilment process for UK & European customers, ensuring that products are delivered in accordance with customer requirements
• Direct involvement in managing operations for key accounts for the responsible regional area, ensuring the highest level of customer service and driving continuous improvement
• Liaising with internal and external stakeholders (customers, suppliers, 3rd party providers and internal functional areas)
• Responsible for supplier evaluation, performance within the responsible region, including the negotiation of rates and ensuring contractual conditions are upheld and meet SLA expectations
• Support the monthly reviews with our warehousing and logistic partners
• Support the annual haulier tender process
• Support regular reviews with regional managers where appropriate to ensure the commercial strategy is aligned with the logistics and warehousing strategy
• Responsible for non-conformance reporting and closures
• Monthly KPI reporting (OTIF, small batches, inventory management, etc.)
• Driving CI and efficiencies across the team with the aim of meeting performance targets
• 1st point of contact for escalations for regional area of responsibility
• Ensure that SOPs are in place, regularly reviewed and updated
• Facilitate regular team meetings and cross functional reviews where necessary
• Ensuring the best customer service across all responsible areas
• Actively promotes team spirit and the planning of team building events
• Support Logistics Manager where deemed appropriate
Must be fluent in English and an advantage will be another European language. 4-5 years experience within a senior Logistics role and a FMCG background is essential. Must also have vast experience in dealing with Key Accounts and have a very high level of business communication skills.
Excellent opportunity to work for a very sought after company
The Senior CCA Logistics will join a dynamic Logistics & Customer Care Team of over 25 people, with responsibility for managing 4-5 direct report. The LCST is responsible for managing the daily operations including imports, warehouses, deliveries to customers, exports outside Europe and demand planning.
This role is essential in supporting the Customer Care Manager, will facilitate the effective delivery of fulfilment process to their customers, against defined KPIs and SLAs. The requirement of the role is not only to support a team of customer care the daily execution of the business, but to also engage with key projects, monthly reporting, team development and workload.
The successful candidate will be a proactive, organised, and hands-on individual with excellent business communication skills.As our business continues to grow, and our geographical reach expands, the role will require you to be comfortable with working in a fast-paced and constantly evolving environment.
You will need to be self-motivated and able to multi-task, while maintaining a high level of accuracy. It is important to be able to lead the team across simultaneous projects, often under pressure.
• Managing a team of 4-5 direct reports
• Coaching, training and developing the team
• Performance reviews
• Inductions and support training plans for new starters
• Probation meetings for new starters
• Interviewing and recruitment
• Project work
• Maintaining a positive attitude and keeping morale high within the team
• Managing the order fulfilment process for UK & European customers, ensuring that products are delivered in accordance with customer requirements
• Direct involvement in managing operations for key accounts for the responsible regional area, ensuring the highest level of customer service and driving continuous improvement
• Liaising with internal and external stakeholders (customers, suppliers, 3rd party providers and internal functional areas)
• Responsible for supplier evaluation, performance within the responsible region, including the negotiation of rates and ensuring contractual conditions are upheld and meet SLA expectations
• Support the monthly reviews with our warehousing and logistic partners
• Support the annual haulier tender process
• Support regular reviews with regional managers where appropriate to ensure the commercial strategy is aligned with the logistics and warehousing strategy
• Responsible for non-conformance reporting and closures
• Monthly KPI reporting (OTIF, small batches, inventory management, etc.)
• Driving CI and efficiencies across the team with the aim of meeting performance targets
• 1st point of contact for escalations for regional area of responsibility
• Ensure that SOPs are in place, regularly reviewed and updated
• Facilitate regular team meetings and cross functional reviews where necessary
• Ensuring the best customer service across all responsible areas
• Actively promotes team spirit and the planning of team building events
• Support Logistics Manager where deemed appropriate
Must be fluent in English and an advantage will be another European language. 4-5 years experience within a senior Logistics role and a FMCG background is essential. Must also have vast experience in dealing with Key Accounts and have a very high level of business communication skills.
Excellent opportunity to work for a very sought after company
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