Customer Service Advisor
Cannock | Permanent | £25,500/year | www.cv-library.co.uk |
We are pleased to be recruiting for an experienced Customer Service Advisor to join our clients team on a permanent basis located in Cannock.
As part of the Customer Service Team, the role will involve:
• Managing & responding to incoming calls, emails and online chat queries
• Managing order portals ensuring all information is kept up to date
• Developing product & technical knowledge to ensure a high quality service is provided and all queries are dealt with in a timely manner
Previous experience/skills required:
• Customer service/account management experience
• An excellent telephone manner with the ability to communicate clearly
• Experience in handling technical/product related queries
• A friendly and helpful attitude
• Excellent IT skills including MS Office
Working hours:
• Monday to Thursday 08:30 -17:00
• Friday 08:30 - 16:45
Benefits:
• 25 days holiday + bank holidays
• Free parking
• Private health care
• Generous pension scheme
• Staff purchase scheme
• Life insurance
As part of the Customer Service Team, the role will involve:
• Managing & responding to incoming calls, emails and online chat queries
• Managing order portals ensuring all information is kept up to date
• Developing product & technical knowledge to ensure a high quality service is provided and all queries are dealt with in a timely manner
Previous experience/skills required:
• Customer service/account management experience
• An excellent telephone manner with the ability to communicate clearly
• Experience in handling technical/product related queries
• A friendly and helpful attitude
• Excellent IT skills including MS Office
Working hours:
• Monday to Thursday 08:30 -17:00
• Friday 08:30 - 16:45
Benefits:
• 25 days holiday + bank holidays
• Free parking
• Private health care
• Generous pension scheme
• Staff purchase scheme
• Life insurance
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