HAYSStafford, 15 mi from Shifnal
Customer Service, support, coordination
Customer Service Advisor, Stafford
Temporary roles available
£11.68-£13 per hour
Full-time hours
We are a dynamic and customer-focused company that values excellence in service. As a market leader in our...
AMP Clean EnergyTelford, 6 mi from Shifnal
for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.
About the Opportunity
We have a fantastic opportunity for a Customer Service Advisor to join our internal Sales Team based within our Telford...
ApexFocusGroupTelford, 6 mi from Shifnal
Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent...
Talent FinderNewport (Shropshire), 7 mi from Shifnal
Customer Service - Desk Operator Newport Full Time/ Part Time From £22,000pa +
Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator...
Select Recruitment Specialists LtdMoreton, 7 mi from Shifnal
Are You Driven by Exceptional Customer Service and Keen Analytical Skills?
We are on the lookout for a Till and Customer Service Manager who thrives in enhancing customer satisfaction and excels in detailed analytical work. This full-time position...
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Assistant Customer Service Manager
Telford | Permanent | £30,000/year | www.cv-library.co.uk |
Assistant Customer Service Manager
Telford
Permanent
£30,000
Monday-Friday – Full time, but hours do fluctuate a little during the year.
This is a fantastic opportunity to join a well-established, highly successful company based in Telford on a permanent basis in a brand-new role as an Assistant Manager in their Customer Service department. This will be a busy hands-on customer service role where you will be taking calls and dealing with customer enquiries in addition to supporting the Customer Service Manager with the day-to-day running of the department.
Responsibilities and duties will include, but not limited to:
• Supporting the Customer Service Manager with helping to manage/supervise the 2-5 staff within the department.
• Reviewing current Customer Service processes, procedures and systems to make them more efficient. As an example, could the volume of calls be reduced by setting up other means of customer contact and are the emails being reviewed and dealt with in the most efficient way.
• Dealing with enquiries via email and telephone. Use technical reference files and installation guides to help to answer queries. Finding additional information from production engineers/quality team/warehouse team where required.
• Dealing with requests for engineers to carry out service visits. Liaising with both the customer and the engineer to coordinate the service visit.
• Taking orders for spare parts via email & telephone. Inputting spare parts orders on the system.
• Deal with warranty queries. Input warranty registrations onto the company system.
• Deal with customer complaints and concerns via email & telephone.
Skills and Experience
• To be considered for this role you must have worked in a similar senior office-based customer service role.
• Previous experience of making process improvements and efficiencies
• Confident customer service skills and a polite telephone manner
• Excellent communication and interpersonal skills
• Able to multi-tasks and prioritise work.
• Outgoing and confident personality
• Ability to work in and stay calm in pressurised situations.
• Logical thinking and able to pass on technical information.
• Computer literate with accurate data inputting skills
• Planning and organisational skills
• Ability to retain technical information and product knowledge.
• Line management or supervision experience would be desirable but is not essential.
• Experience with CRM systems would be preferable but not essential.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise.
In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.
Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26018
Telford
Permanent
£30,000
Monday-Friday – Full time, but hours do fluctuate a little during the year.
This is a fantastic opportunity to join a well-established, highly successful company based in Telford on a permanent basis in a brand-new role as an Assistant Manager in their Customer Service department. This will be a busy hands-on customer service role where you will be taking calls and dealing with customer enquiries in addition to supporting the Customer Service Manager with the day-to-day running of the department.
Responsibilities and duties will include, but not limited to:
• Supporting the Customer Service Manager with helping to manage/supervise the 2-5 staff within the department.
• Reviewing current Customer Service processes, procedures and systems to make them more efficient. As an example, could the volume of calls be reduced by setting up other means of customer contact and are the emails being reviewed and dealt with in the most efficient way.
• Dealing with enquiries via email and telephone. Use technical reference files and installation guides to help to answer queries. Finding additional information from production engineers/quality team/warehouse team where required.
• Dealing with requests for engineers to carry out service visits. Liaising with both the customer and the engineer to coordinate the service visit.
• Taking orders for spare parts via email & telephone. Inputting spare parts orders on the system.
• Deal with warranty queries. Input warranty registrations onto the company system.
• Deal with customer complaints and concerns via email & telephone.
Skills and Experience
• To be considered for this role you must have worked in a similar senior office-based customer service role.
• Previous experience of making process improvements and efficiencies
• Confident customer service skills and a polite telephone manner
• Excellent communication and interpersonal skills
• Able to multi-tasks and prioritise work.
• Outgoing and confident personality
• Ability to work in and stay calm in pressurised situations.
• Logical thinking and able to pass on technical information.
• Computer literate with accurate data inputting skills
• Planning and organisational skills
• Ability to retain technical information and product knowledge.
• Line management or supervision experience would be desirable but is not essential.
• Experience with CRM systems would be preferable but not essential.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise.
In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.
Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26018
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