UK acquisitionsGlasgow, 6 mi from Kirkintilloch
Sales Assistant - Hospitality or Retail Experience
U.K Acquisitions is a leading outsourced marketing and sales company. We are on the hunt for individuals with experience in working in bars and restaurants or retail.
Enjoy working with people...
DPDMotherwell
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
Frasers GroupGlasgow, 6 mi from Kirkintilloch
Opportunity to deliver personal training sessions
Job Description
Job Purpose
• To maximise every member &guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To have a thorough...
HuntswoodGlasgow, 6 mi from Kirkintilloch
Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank.
Using your experience within the financial services sector, you...
Succeed Recruitment SolutionsGlasgow, 6 mi from Kirkintilloch
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers...
FLEET1 RECRUITMENTGlasgow, 6 mi from Kirkintilloch
Are you ready to thrive in a role dedicated to exceptional customer service? Join Fleet1 as a Customer Service Representative and become a pivotal part of delivering outstanding experiences to our clients.
Why Fleet1?
• Continuous Learning...
Vallum AssociatesGlasgow, 6 mi from Kirkintilloch
and customer experience.
You will work closely with various teams across the organization to implement effective solutions and preventive measures to minimize disruptions and optimize processes.
Responsibilities: Incident and Problem Management: Lead...
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Customer Service Coordinator
Glasgow | www.cv-library.co.uk |
Join Our Team as a Customer Support Coordinator! ?
Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.
Role Overview:
The successful candidate will act as a pivotal point of contact for both internal and external customers, providing top-notch customer support in a 24/7, 365 operation. This role demands strong communication skills, the ability to work independently, and consistent efficiency.
Communication channels include telephone, email, and proactive alerts, all aimed at achieving optimal customer satisfaction.
Role Responsibilities:
• Provide a single point of contact for all customers.
?️ Administer data entry and system updates on internal and client systems.
⚙️ Deliver high-quality support during critical periods, minimising downtime for businesses.
• Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.
• Oversee the correct escalation of customer concerns.
⏰ Increase the speed of resolution time for all inquiries and service tickets.
• Aid in customer retention and liaise with FM teams for maintenance issues.
• Manage and report critical alarms from various systems.
Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.
Communication: Day-to-day management of the customer to ensure satisfaction.
Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.
Third-Party Management: Build & manage supplier relationships related to ticket management.
Qualifications and Skills:
• Excellent Customer Service skills with a strong customer focus.
• Self-motivated, disciplined, and adaptable to change.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Fluent communication, both oral and written.
• Willingness to be flexible and participate in all areas.
• Good knowledge of Microsoft Office.
⚖️ Compliance with Health & Safety requirements.
Experience and Qualifications:
• Good working knowledge of Customer Service.
• Experience managing customer relationships and ticket management in a service background.
• Background in working with systems.
• A good standard of formal education.
If youre ready to make a significant impact in a challenging and rewarding role, apply now by sending your resume to [Your Email Address] with the subject line _Application for Customer Support Coordinator - [Your Full Name]._ Join us in delivering outstanding customer support and contributing to our teams success!
#CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment
Resourcing Group is acting as an Employment Agency in relation to this vacancy
Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.
Role Overview:
The successful candidate will act as a pivotal point of contact for both internal and external customers, providing top-notch customer support in a 24/7, 365 operation. This role demands strong communication skills, the ability to work independently, and consistent efficiency.
Communication channels include telephone, email, and proactive alerts, all aimed at achieving optimal customer satisfaction.
Role Responsibilities:
• Provide a single point of contact for all customers.
?️ Administer data entry and system updates on internal and client systems.
⚙️ Deliver high-quality support during critical periods, minimising downtime for businesses.
• Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.
• Oversee the correct escalation of customer concerns.
⏰ Increase the speed of resolution time for all inquiries and service tickets.
• Aid in customer retention and liaise with FM teams for maintenance issues.
• Manage and report critical alarms from various systems.
Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.
Communication: Day-to-day management of the customer to ensure satisfaction.
Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.
Third-Party Management: Build & manage supplier relationships related to ticket management.
Qualifications and Skills:
• Excellent Customer Service skills with a strong customer focus.
• Self-motivated, disciplined, and adaptable to change.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Fluent communication, both oral and written.
• Willingness to be flexible and participate in all areas.
• Good knowledge of Microsoft Office.
⚖️ Compliance with Health & Safety requirements.
Experience and Qualifications:
• Good working knowledge of Customer Service.
• Experience managing customer relationships and ticket management in a service background.
• Background in working with systems.
• A good standard of formal education.
If youre ready to make a significant impact in a challenging and rewarding role, apply now by sending your resume to [Your Email Address] with the subject line _Application for Customer Support Coordinator - [Your Full Name]._ Join us in delivering outstanding customer support and contributing to our teams success!
#CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment
Resourcing Group is acting as an Employment Agency in relation to this vacancy