BrakesGlasgow
SalesConsultant – Your Way – Home/Field Based –Glasgow.Upto £36,750 with fantastic bonuses, company car &home-based contract & excellent companybenefits .Here at Brakes, wehave ambitious growth plans and are launching a brand new offeringcalled ‘Your Way’ within our Independent Sales business.As aYo...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
DPDScotland
Starting your own business as an Owner Driver with DPD has never been easier.With our Owner Driver Franchise scheme, you can run your own business and share in the growing success of DPD.We give you all you need to get started.From your own van, the best tech in the business and all the training to ...
IMPACT FORK TRUCKS LIMITEDBroxburn, 22 mi from Stirling
Role: Service Coordinator
Additional Benefits: Competitive Basic, Pension, Health Cash Plan, Life Cover
Position - Service Coordinator - Materials Handling
Impact Handling are actively recruiting for a service coordinator to work within a busy...
IMPACT FORK TRUCKS LIMITEDBroxburn, 22 mi from Stirling
Role: Service Coordinator
Additional Benefits : Competitive Basic, Pension, Health Cash Plan, Life Cover
Position - Service Coordinator - Materials Handling
Impact Handling are actively recruiting for a service coordinator to work within a busy...
IMPACT FORK TRUCKS LIMITEDBroxburn, 22 mi from Stirling
Role: Service Coordinator
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Additional Benefits: Competitive Basic, Pension, Health Cash Plan, Life Cover...
IMPACT FORK TRUCKS LIMITEDBroxburn, 22 mi from Stirling
Role: Service Coordinator
Additional Benefits: Competitive Basic, Pension, Health Cash Plan, Life Cover
Position - Service Coordinator - Materials Handling
Impact Handling are actively recruiting for a service coordinator to work within a busy...
Clarkson Owens RecruitmentFalkirk, 10 mi from Stirling
Customer Care Administration
The primary role of a Customer Care Administrator is to serve as the main point of contact for clients, ensuring their satisfaction throughout the year end defects. This entails promptly addressing inquiries, resolving...
Get new jobs by email!
Get email updates for the latest Service Coordinator jobs in Stirling
It's free, and you can cancel email updates at any time
Customer Service Coordinator
Glasgow | www.cv-library.co.uk |
Join Our Team as a Customer Support Coordinator! ?
Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.
Role Overview:
The successful candidate will act as a pivotal point of contact for both internal and external customers, providing top-notch customer support in a 24/7, 365 operation. This role demands strong communication skills, the ability to work independently, and consistent efficiency.
Communication channels include telephone, email, and proactive alerts, all aimed at achieving optimal customer satisfaction.
Role Responsibilities:
• Provide a single point of contact for all customers.
?️ Administer data entry and system updates on internal and client systems.
⚙️ Deliver high-quality support during critical periods, minimising downtime for businesses.
• Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.
• Oversee the correct escalation of customer concerns.
⏰ Increase the speed of resolution time for all inquiries and service tickets.
• Aid in customer retention and liaise with FM teams for maintenance issues.
• Manage and report critical alarms from various systems.
Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.
Communication: Day-to-day management of the customer to ensure satisfaction.
Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.
Third-Party Management: Build & manage supplier relationships related to ticket management.
Qualifications and Skills:
• Excellent Customer Service skills with a strong customer focus.
• Self-motivated, disciplined, and adaptable to change.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Fluent communication, both oral and written.
• Willingness to be flexible and participate in all areas.
• Good knowledge of Microsoft Office.
⚖️ Compliance with Health & Safety requirements.
Experience and Qualifications:
• Good working knowledge of Customer Service.
• Experience managing customer relationships and ticket management in a service background.
• Background in working with systems.
• A good standard of formal education.
If youre ready to make a significant impact in a challenging and rewarding role, apply now by sending your resume to [Your Email Address] with the subject line _Application for Customer Support Coordinator - [Your Full Name]._ Join us in delivering outstanding customer support and contributing to our teams success!
#CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment
Resourcing Group is acting as an Employment Agency in relation to this vacancy
Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.
Role Overview:
The successful candidate will act as a pivotal point of contact for both internal and external customers, providing top-notch customer support in a 24/7, 365 operation. This role demands strong communication skills, the ability to work independently, and consistent efficiency.
Communication channels include telephone, email, and proactive alerts, all aimed at achieving optimal customer satisfaction.
Role Responsibilities:
• Provide a single point of contact for all customers.
?️ Administer data entry and system updates on internal and client systems.
⚙️ Deliver high-quality support during critical periods, minimising downtime for businesses.
• Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.
• Oversee the correct escalation of customer concerns.
⏰ Increase the speed of resolution time for all inquiries and service tickets.
• Aid in customer retention and liaise with FM teams for maintenance issues.
• Manage and report critical alarms from various systems.
Role Objectives:
Telephone Management: Receivership & distribution of inbound calls.
Communication: Day-to-day management of the customer to ensure satisfaction.
Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.
Third-Party Management: Build & manage supplier relationships related to ticket management.
Qualifications and Skills:
• Excellent Customer Service skills with a strong customer focus.
• Self-motivated, disciplined, and adaptable to change.
• Excellent interpersonal skills and ability to work effectively as part of a team.
• Fluent communication, both oral and written.
• Willingness to be flexible and participate in all areas.
• Good knowledge of Microsoft Office.
⚖️ Compliance with Health & Safety requirements.
Experience and Qualifications:
• Good working knowledge of Customer Service.
• Experience managing customer relationships and ticket management in a service background.
• Background in working with systems.
• A good standard of formal education.
If youre ready to make a significant impact in a challenging and rewarding role, apply now by sending your resume to [Your Email Address] with the subject line _Application for Customer Support Coordinator - [Your Full Name]._ Join us in delivering outstanding customer support and contributing to our teams success!
#CustomerSupport #CoordinatorRole #NowHiring #CustomerService #JobOpportunity #ApplyNow #CareerDevelopment
Resourcing Group is acting as an Employment Agency in relation to this vacancy
Best jobs you don't want to miss: